Telstra Offers Proper Warranties With Two-Year Phone Contracts

Earlier this year, the ACCC got Vodafone to agree to offer better conditions for phone warranties. Now it has struck a similar deal with Telstra, ensuring that customers who buy a phone on a two-year contract have warranty coverage for the life of the contract.

Telstra plans to offer two-year warranties on all phones sold under two-year contracts (it already does so for BlackBerry, HTC and ZTE models). The ACCC is now trying to negotiate a similar deal with Optus.

There’s one big exception to the rule: Apple. The ACCC says it “continues to have concerns” about iPhone warranties — Apple won’t let carriers undertake any iPhone servicing and only offers a 12-month warranty as standard, a situation the ACCC has said it “tolerates/” but which isn’t necessarily legally defensible. (Apple’s behaviour this week regarding daylight savings alarm faults is a reminder that it doesn’t always place customer issues at the top of its priority list.)


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