Another day, another slapdown of companies ignoring Australian consumer law by the ACCC. This time, it's Nokia Care Centres under the microscope, with the phone service organisation promising to withdraw unacceptable terms and conditions.
While the care centres are operated by Fone Care, Nokia had authorised the use of a service agreement which tried to limit statutory warranty rights. The centres had also tried to tell customers that statutory warranty claims had to be lodged within 14 days. All parties have entered legally enforceable undertakings not to repeat that behaviour in future. A similar undertaking was made by Vodafone earlier this year.