Trying to diagnose computer issues remotely is really hard unless you can see what's actually going on. The next time your someone needs your help with their computer, point them to ShowMeWhatsWrong and have them take a quick screencast.
This genius little web app is very simple to use. Head to the site, enter your name and email address, and the app will generate a unique URL you can pass on to the person you're trying to help. When they click the URL, all they need to do is click "Start Recording" and the app will automatically take a screencast of their computer for as long as five minutes — though you can stop the action at any point along the way.
The app also picks up the user's voice through the built-in or connected mic, so the person you're trying to help can talk as they walk you through the problems they're having. Click stop and the app automatically packages and uploads the video to its server, then sends you an email letting you know it's there. You've got seven days to view it before it expires.
We've always liked previously mentioned CrossLoop for remote support, but what sets this app apart from other tools is the sheer simplicity of it. It's a foolproof way for even the most novice computer user to capture and send a video of what's going wrong on their system, and they don't have to install anything. Check out the video and see for yourself how easy it is to take and share a screencast with ShowMeWhatsWrong.