Lifehacker readers are a savvy bunch, and aren’t likely to be taken in by an online scam—but we’ve all got those relatives we worry about. Here’s our definitive guide to helping them stay safe online.
Photo from Futurama.
When training your loved ones how to keep themselves safe online, you should remind them of the rule your parents probably taught you: If it sounds too good to be true, it probably is. Using a little common sense goes a long way to realising that you aren’t going to suddenly win the Spanish National Lottery when you didn’t even know you had a ticket. That said, here’s a few tips that you should share with your less-than-savvy friends and family to help them avoid falling victim to an online scam.
Never, Ever Click a Link to Your Bank or Financial Institution From an Email
Legitimate banks or financial institutions like Paypal will never email you asking you to click a link to verify your information, reset your password, or login to view anything. You should simply create a browser bookmark to your bank, and when you receive an email, use the bookmark or type in the bank name manually into the address bar.
Never Give Out Your Email Password
Use Strong Passwords (and Secret Questions)
Do Not Buy Anything from an Email You Didn’t Ask For
The easiest way scammers get you is by dumping spam in your inbox for everything from cheap watches to fake male-enhancement products—which is not only going to be bogus but probably redundant. The easiest and simplest rule is to never buy anything from an email. Sure, you could probably make an exception for email newsletters from sites you trust, like Amazon, but remember—it’s relatively easy for scammers to pretend they’re Amazon, just like it’s easy for them to pretend they’re your bank. Just make sure that you aren’t buying, or even clicking on, anything from an unsolicited email. (You can always go straight to Amazon and search for the product they’re advertising.)
Watch Out for Job Postings That Look Too Good
The biggest thing to avoid is anything involving Western Union, Moneygram, wire transfers, money orders, or dealings with any financial transaction. The scammers will ask you to deposit a check or money order and wire transfer the money back to them—and it’s not until later that you find out it was a forgery. I personally know somebody who was scammed out of $12,000 this way.
Do Not Give Out Your Personal Info or Tax File Number
This should go without saying, but no legitimate site is going to ask you to enter your tax file number. You should be very careful not to divulge your personal information to anybody online. The same thing goes for sites that ask you to re-enter your personal information, even though in some cases, like your bank, they should already have that information.
Learn to Use a Modern Browser’s Security Features
The latest versions of Firefox and Internet Explorer have enhanced support for checking certificates from trusted web sites—you can click on the lock icon to see all the information about the certificate.
Ignore Web Site Popups Saying You Have a Virus
The simple solution is to pick a single antivirus app for your loved ones and train them to know exactly which one they have installed. My mom’s PC came pre-installed with Norton Antivirus, and I’ve trained her to ignore any other messages unless they come from Norton—and that if she isn’t sure, she should click the X in the upper right-hand corner of the screen, or even just turn the PC off entirely and restart it. It’s not a perfect solution, and I’d rather have her using Microsoft Security Essentials, but she’s used to it now and it’s a whole lot better than spending a day removing a scareware virus from her computer.
Aren’t sure which antivirus to choose? You’ve chosen your five favorites, and we’ve explained the virtues of the free Microsoft Security Essentials, so the choice is up to you.
Now that you know how to help prevent your parents from scammers, you should sit down and cover these points with them—or at the very least share this article with them. Was there something we forgot to include? Let us know in the comments.