Picture by cammom
Under a new code of practice that will apply to Australian commercial stations from 2010, complaints about program content, classification or accuracy will be able to be lodged online. Up until now, all complaints have had to be submitted by post or fax.
It’s not all good news. The complaints will have to be lodged via the FreeTV web site, rather than individual station sites, which seems a tad sneaky (what’s the betting there’ll be no link on the much more popular network home pages?). The code also doesn’t meet up with earlier expectations that emails direct to stations might become an officially recognised avenue for complaints.
While the new code of practice comes into practice from January 1, the online complaints facility won’t come into operation until March for what ACMA bizarrely describes as “administration establishment reasons”. Still, better late and limited than never.