Grey Market Phones Might Be A 000 Risk

Grey Market Phones Might Be A 000 Risk

If you want a particular phone model (or colour) that hasn’t been released in Australia, then buying it as a “grey market” import can seem like an appealing way to solve the problem. But as well as not getting any local warranty support, you might run into trouble when it comes to making 000 emergency calls.

As local HTC honcho Anthony Petts pointed out at the launch of the Tattoo and Hero phones earlier this week, phones that haven’t been through certification in Australia may not implement emergency calling standards correctly. That doesn’t mean you won’t be able to dial 000 with your Australian SIM plugged in, but if you end up in an area where you have to use another operator for an emergency, there could be problems or the wrong number might get dialled.

Even allowing for the fact that HTC would obviously rather sell you a more expensive locally-supported phone, it’s a point worth bearing in mind. Signal problems don’t just happen in remote bush areas, as a quick wander around any CBD will attest. There’s a review of 000 phone standards due in December, but whatever its findings, there’s unlikely to be much change on this front.


    • YOu have to check the frequencies and if i recall Moto Droid probably wont though as its CDMA 800/1900, im not sure if we still have CDMA here or not and if we do if its that frequency.

  • What about dialing 112? If the phone is imported from the US or EU (and most likely asia) this should work fine. This sounds like HTC wanting to stop people buying the phone O/S on the cheap.

    • 112 is an international GSM standard that redirects to the local emergancy services, often even without a sim card. the towers are the ones who redirect to 000, not the phones. so 112 is always, always the safest option if you are in any country with a GSM phone and GSM towers.

  • only issue with phones from the US/Canada is their 3G is 850/2100 while EU is 900/2100. This is fine if you use Telsra with a phone from the US & Canada and the other carriers for all other purchase locations!

  • Every HTC phone I have bought has been an import. I have never had any issues with dialling 000. There’s no way I’m going to pay their exorbitant charges just to get one locally that “passes certification.” I really couldn’t give a crap.

    $700 import vs $1200 local… just think about that.

  • UI got burned cause my t-mobile google android, bought on ebay, automatically sent sms messages to t-mobile. I eventually found that a My Faves program was culprit. I paid a few hundred dollars to virgin. Still have not found solution. Currently, I use a prepaid card from optus to see if the same happens there. I am also keeping my virgin account but using my old palm treo 750w, still a superior phone in some ways. I carry both phones, one for calls, one for internet. I suspect I cld solve the intnl sms prob by rooting the phone but I am not geeky enough to try. I have researched this a lot on the internet but no solution. It will be my last overseas phone. It wld hve been better just to get the htc dream here. Same phone.

  • What bullshit. The emergency numbers are defined on a file on the SIM card, not the handset.

    This is just another tosspot marketing director covering up for the fact that mobile phones in Australia are outrageously overpriced. Period.

  • I have been using imported mobile phones from US & UK here in Oz with no issues at all. If it is a quad band 2G phone it will work all over the world. For 3G access you need to check the frequency of the phone you are planning to import.

    Th phones in Australia are one half to two times normally over priced. Till date I have had no issues with imported smart phones purchased outright.

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