Booking online has revolutionised the travel industry, but it also seems to have dramatically magnified the way in which things go wrong. One recent survey suggests that even amongst travel professionals, failed transactions have risen by more than a third.
The study by Progress Software estimates that $US11.5 million of potential business is lost each year, with more than half of the travel agents covered suggesting While the survey is small scale, it chimes in with my own recent experience trying to book a UK rail ticket via a site that apparently believes actually accepting payments would be a bad business practice.
What's the worst experience you've had with online travel booking? Get it off your chest in the comments.