Telstra is also applying the $2.20 fee to payments by mail, and increasing its surcharge for credit card payments to 1%. (Telstra says it will exempt pensioners and some others from the fees.) The justification is that these types of payments cost more to process.
So if you’re one of Telstra’s customers (and millions of Australians are), how can you avoid the fees? The best options are to pay via direct debit or from a savings or cheque account using BPAY, as neither option has any additional charges.
Paying by direct debit is a sensible way to ensure bills are under control, and Telstra is far from the only company that charges these kinds of fees, especially on credit card payments. But it still sounds pretty greedy at the end of the day.
Changes to Telstra bill payments [Telstra]