Internode NodeLine Is Cheap But Strange

Internode NodeLine Is Cheap But Strange
Internode has added a standard telephony service to its range. The prices are cheaper than conventional landlines, but the question remains: why?

Internode’s corporate mission states that it is “committed to using broadband technology to redefine the national telecommunications environment”, so products like wireless broadband and naked DSL make sense. But what’s the point of reselling a bog-standard Telstra line? Customers seeking to save money will pursue the naked option, while users who are paranoid about VOIP don’t seem like Internode’s natural constituency.

With that whine over, it’s still one way of escaping Telstra’s billing system. Internode’s own analysis suggests that a “typical” caller could save $40 on a standard phone bill, though that very much depends on how often you call mobiles.



  • Well this is exactly what I am looking at at the moment.
    My 24 month Telstra contract is about to run out and I really do not want to stay with them after lots of dramas and non-existant customer service.

    I would love to go Naked! However I live in a regional area and it is not available.
    I also use VOIP so I am looking for the cheapest combination of home phone (which I never use) and broadband. Exactly why internode would be offering cheaper standard telephone rates.

  • I can’t see how this is considered “cheap”. Take a comparison to Telstra Homeline Complete (or Plus).

    Internode call rates are $29.95 per month connection, 20c local, 15c per min national & 29c per min mobile. No flagfall on national or mobile with per second billing. But calls have a minimum 1 minute duration.

    Telstra however have Homeline Plus $29.95 per month. With 18c local calls, 20c per min national w/39c flagfall – but capped at $2.00 for either 20min peak or 3hr offpeak. Mobiles are either 33c for telstra or 37c for non-telstra, again a 39c flagfall. Calls to telstra mobiles are capped at $2.00 for 20min.

    I never thought I would defend Telstra in a post, but their rates aren’t that bad. They are pretty good for off peak national calls actually. However Internode wins on short peak national, and mobile calls.

    However if you are a low volume caller telstra also have a $20.95 Homeline Budget, or Homeline Complete for $27.95 if you need ADSL2+ on the line as well (which is cheaper then on the plan costs if you make zero calls).

    For actuall calls Voip options still win hands down for call costs. I get some very reliable service and only pay 14c per min to mobiles with per second billing. There is cheaper out there too if you want that kind of thing.

  • Kerrie – if you use VOIP then why pay Internode $30/m for line rental? You can get $20/m with Telstra Homeline budget.

    For the record, I’m a big Internode Fan/user, and not a fan of Telstra. But i don’t really see the value in this service if you’re using VOIP.

  • Two issues have probably lead to this service:
    1. Telstra’s inability to support migration from ADSL2+ with phone line to Naked ADSL2+
    2. Telstra’s inability to support number porting for VOIP

  • This is less about providing a great phone service and more about extending the Internode brand in to traditional telephony and by extension, the world of the non-internet people.

    I see it as a part of a long-term plan to grow the Internode brand by providing the complete service, not just the internet. (and voip, as the article points out, makes some people nervous for some reason. baby steps!)

  • Ferni
    Yep I totally agree, after I posted the comment yesterday I actually went and looked at Internode’s cost for line rental and found out it was $30pm! Not cheap at all!

    At the moment I am with Telstra with the $20pm budget line rental and a 12GB broadband plan. I was hoping to find a better deal with similar line rental and more GB. Will keep searching.

  • I live under an hour out of melbourne,
    half an hour if you consider Frankston an outer suburb;
    Rye/Blairgowrie/Sorrento/Portsea is the area I am talking about in Victoria.
    Now I would love to go Naked, it’s basically what I dream about,
    I can get Up to 24576/1024 kbps, with ADSL2+, but I can’t get Naked… Figure that one out huh..!
    Basically it’s all about squeezing as much money out of the consumer as possible, I mean how many people in the country/outer outer suburbs of main cities, who are paying STD to call there mates, are just using a great plan on their mobiles to make their calls, and basically just have a phone line so that they can have ADSL1/2/2+, so not only do I have to pay crappy charges for internet but 29.95 on top of it, great that’s over $120.00 I pay a month (because of course if you have the phone you just can’t help make phone calls every now and then), going naked would mean $89.00 a month and double the downloads 50GBs. It’s the rip off of the century and very unfair trading as far as I’m concerned!
    Stupid Telstra/Ombudsman/ASIC/Consumer Affairs…AU GOV!
    Yeh lets make a 40 billion network blah, blah, blah…
    But by just investing max a billion in say over two years would get most people surfing with good speeds in Australia for good prices and/or naked and happy!

  • My ISP is Internode and my phone provider is Telstra, after looking excitedly at the Nodeline plans i was disappointed, I would get a WORSE deal with Internode than with my current Telstra HomeLine Advanced plan.

    Telstra may be a terrible, rip-off of an ISP, but they have good phone plans.

    • @ Ryan Christensen
      It’s not that Telstra has good phone plans, they just control Australia’s copper. Hence wholesale prices are whatever they want them to be, within boundaries of course. But that still means companies that use Telstra’s wholesale arm are not going to be able to provide as good a deal as Telstra.

  • correct me if I am wrong, but I thought that the $19.95 telstra budget line rental was unable to be used with a broadband service unless the broadband service was with telstra? Can anyone shed light on this?

  • My ISP is Internode and I’ve just switched from Optus to Nodeline for several reasons:
    a. The price reduction.
    b. My broadband support calls to Internode have been handled by patient, capable support people and I never dread calling them. (This is not to say Optus is bad. I just don’t find them as good).
    c. Most all of our phone support issues are related to the internet connection being interrupted. In an example last week; I had to bounce from Internode to Optus to find that it was the phone line that was causing the connection issues. The Optus support was great, so no criticism there, but it still increased the time I had to spend solving a problem.
    c. Simplified bills.
    d. Optus online information and tools are a confusing maze compared to Internode’s which are clean and to the point.
    d. I wasn’t impressed that Optus took part in the Govt internet filtering testing, whereas Internode’s managing director, Simon Hackett, has actively spoken out against the proposal.

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