Ever purchased a shiny new gadget because of a promised cashback but then had trouble getting the money? If you've bought gear from Hewlett-Packard, chances are you're not alone.
The ACCC has received more than 190 complaints about HP's cashback process in the last year, a large enough number to inspire the competition regulator to prod HP and tell it to get its act together. HP is now promising a better cashback program (apparently the previous agency handling the process has been dumped) and a more streamlined approach to handling complaints, especially about delays in receiving the promised dollars. There's also a new contact page on the HP Oz site to follow up on redemptions, although the presence of a 75-day waiting period is a reminder that these processes really aren't designed to be consumer-friendly.
There's a handy list of cashback guidelines on the ACCC website. Got your own cashback horror story? Get it off your chest in the comments.