One of the easiest ways to get better customer service when dealing with companies is to becomes a better customer, at least in the other side’s eyes. It’s easy, too, once you’ve got the basics down.
Photo by striatic.
Being a better customer radically increases the chance that you’ll get good customer service, have your problems resolved promptly, and can lead to all sorts of perks, like finding out about discounts, future sales and other money savers. What’s one of the big things you can do to be a better customer, aside from not ranting like a jerk when things don’t go your way? Simple documentation, according to the Wise Bread blog:
If a frontline agent isn’t doing a service to their company by being rude to you, get their name. Consider recording your calls (be aware of obtaining consent; companies will often say on the line they’re recording you for training purposes!). Tagging the emails they send you. And so on. Create a history if you’re routinely being wronged.
While the example they give relates to a negative experience, documenting all your interactions is important across the board. I picked a habit of making notes on every customer service call from my mother, one that’s simple to follow and pays off time and again.
Every phone call to a company gets at least an index card with the date, time, name of the person I’m talking to, what we talked about, and any additional relevant information. This way, should I need to explain some past event I can say “I spoke with Nick on August 27th, at 2:30, and he applied promotion code 0808PHONE to my account.” You’re more likely to get help and a resolution to your problem if the customer service rep knows that you know what is going on, and that you’ve been taking careful notes all along. After all, who doesn’t like helping someone who has already demonstrated a willingness to help themselves and listen?
For more ways you can be a better customer and score yourself better customer service, check out the full article at WiseBread. If you have you own tips for being a better customer, getting better customer service, or both, we definitely want to hear about it.
How to Be the Best Customer [WiseBread]