Beware Of Lying iPhone Salespeople

Beware Of Lying iPhone Salespeople
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Australia has one of the most competitive markets for the iPhone, which means you’ve got a range of choices but also means that slippery sales types will spin you any old rubbish trying to close a deal.

Lifehacker reader Tom was interested in 3’s late entry into the iPhone market, but wanted to see if he could use a cheaper unlocked phone from Apple with a 3 plan. However, 3’s phone sales team had a tall tale to tell on that front:

I’ve just got off the phone with 3 who advised me that there would be incompatibilities between the unlocked Apple store bought iPhones and the 3 network. When I pushed for further information (presuming the ‘incompatibilities’ actually referred to the fact it wouldn’t have the ‘3’ logo on the back and a icon for Planet 3 in the menu) the customer service representative mentioned that it was a SIM card incompatibility resulting in reduced functionality; which is why their branded iPhones are the only recommended handsets to use.

Given Apple’s reluctance to let any companies mess substantially with the 3 experience, that seemed unlikely. Lifehacker contacted 3 for confirmation of whether this was true, and we were promptly told “there would be no difference” regardless of where the iPhone was sourced from. In other words, the salesperson was flat-out lying to try and get a bigger sale. That’s hardly uncommon, of course, but it’s worth bearing in mind when you’re researching your iPhone options.

Had your own dubious iPhone buying experience? Save others from the same fate and share it in the comments.


  • I called up Telstra Broadway in Sydney saying I plan on buying an outright phone from Apple Store and connecting to Telstra Prepaid and wanted further information on pricing.

    I was told by a man over the phone that data would not work with any iPhone NOT purchased via a Telstra contract. He also went on to say many people went down the same path as me, bringing in an unlocked iPhone but couldn’t surf the Internet or use any of Telstra’s data services so they had to end up selling it on Ebay and sign a Telstra contract instead.

    I thought that was such a weird comment to say considering I read so many posts on Whirlpool about many people doing the same thing I planned so I called up T-Life George St who pretty much told me it was absolutely possible to use data and the information from Broadway store was incorrect.

    So moral of my story is – always get a second opinion.

  • Three sales people quite often have no idea what they are talking about.

    I was told that there was no way i could use their old BYO iphone plan on my N97 and refused to sell it to me. So I ordered it off the net, of course it works fine.

  • I purchased an iphone outright at the Apple store in February, where all of the staff told me that my virgin sim card would not work in their Optus locked phones. I eventually (after going through 6 staff members at Apple store and a Virgin customer service person on the phone) got to someone at the apple store who would let me try on his iphone (kudos to him). And to the surprise of everyone it worked. The phone just thinks its on Optus 🙂

    I was still locked on a virgin plan for another year – hence wanting to do things that way and flog off the old phone. Of course it means no one will insure my iphone… unless someone knows a way?

    Still, if you are told that virgin sim cards don’t work in an optus locked phone – thats pure bully.

  • Not unusual in my experience. I have been outright lied to by a 3 representative about the ability to change plan after signing. My guess is that they are paid commision on sales so they will do anything to get the sale through.

  • My girlfriend was looking at iphones at Wow sight & sound. She asked about styluses, the salesperson said any normal stylus works with the iphone.

    We left.

  • anam, that name sounds familiar. is she that middle eastern looking girl? i walked in looking to buy a car charger and the girl kept pushing me to sign up on the stupid 99 cap! talk about trying to get commission… she was so damn pushy.

    • Ive dealt with this Anam before too, When i asked her about roaming,
      She said taht telstra is actually roming with three, ‘thats why its called 3g’….

      … I left

  • help. I am using a nokia n95 8gb. I’m on my second handset which i’m sure will be replaced again(warranty), am considering an apple amongst others but have been warned by a few sources they damage really easily if dropped. Any comments on rates of faulty handsets/repairs etc or reccomendations to other brands especially ones with memory cards? Without a normal computer to back up to i lose all photos/music etc when handset stuffs up

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