The recession gets blamed for everything these days, so I'm wondering if it's also an excuse for new slackness in tech support departments, Back in January, I lodged a support request with SanDisk after the C240 voice recorder I use refused to install on my new PC. None of the online support documents were any help, so I resorted to the company's online system. It took SanDisk's support team an entire month before it got back to me, and none of its advice proved any use. But even more galling, it then marked the entire support case as closed within a week, even though I hadn't contacted anyone to say anything had been fixed. It strikes me that a company which takes a month even to respond doesn't have much excuse for then closing off correspondence in a much shorter time frame. I'm wondering: is this unusual, or are we going to see even more and more cost-cutting and penny-pinching? Share your tech support nightmares in the comments.
Are Tech Support Departments Getting Worse?
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