Telcos Worst Offenders For Ignoring Do Not Call Register

It’s no great shock to learn that when it comes to interrupting your dinner with an unwanted phone call, telecommunications companies are at the top of the list. According to the Australian Communications and Media Authority, 55% of complaints regarding violations of the Do Not Call register relate to phone products and services. And it turns out that the usual “few bad apples” principle applies:

ACMA estimates that 5 per cent of the businesses complained about are responsible for about 70 per cent of the total complaints received

Have you found being on the Do Not Call register has helped cut down telemarketing calls?


  • Since registering to the Do Not Call register the day it was open publicly, I’ve had a reduction of those stupid telemarketing calls.

    Although, it doesn’t mean all of the telemarketing calls were completely obliterated. The most annoying one would have to be this Chinese woman talking to me over the phone in mandarin.

  • How does the DNC register legislation make room for auto dialers? I’ve registered with a VoIP number and seem to still get a lot of calls out of India.

    After a few questions it become apparent that these companies (normally B2B stuff) are using autodialers, not even bothering with a list. Can anyone shed some light on whether the number should still be excluded, at least from a legal standpoint?

  • The Do Not Call register has several exemptions. They include Religious, politcal and charitiy organisations, so you still expect calls from them. Also comapnies with whom you have “an existing relationship” are allowed to call.
    I got a call the other day which started with “Hello, I am calling you as an existing Telstra customer”. When I said the phone was with Optus they said “Hello, I am calling you as an existing Optus customer”.
    I said I was on the Do Not Call register and didn’t want any marketing calls. They then said “This is not a marketing call, it is an information call to let you know about our products and services that you might ant to purchase in future” Sounds like marketing to me.
    The onus should be reversed. It should be a “Do Call” database, and companies are only allowed to call you if you decide to opt in. The same goes for junk mail. Make it illegal to put it in the letter box unless they have a “Junk mail please” sticker on the front.

  • Don’t know if this fits in but Telstra has/had whats known as Project Haystack. Telstra monitors dial-up (possibly ADSL too) customers phone lines and if they call another ISP, a Telstra call centre is alerted and the customer is then called up “by chance” with a lucrative “please stay” offer. I remember being in the meeting when they announced this plan and Snr Mngmnt laughed at how they aren’t sure its legal or not, but legal said go for it. I almost quit there and then… Luckily for me the Uncle Sol cut backs did it for me.

Show more comments

Log in to comment on this story!