When my household contents insurance bill came in recently and was more than double the previous year's figure, I was gobsmacked. However, a quick call to my insurer later and I actually ended up with a lower quote than the 2007 instalment. I'm a pretty lousy negotiator, so this felt like a major victory. There are some obvious rules if you want to challenge any kind of bill: don't rely on email (too easy to ignore); be firm but don't be abusive; assemble as much documentary evidence as possible; make sure you've allocated plenty of time so the call can be escalated if need be. But I want to know how Lifehacker readers cope when a bill with massively excessive charges (be they for broadband or the plumber) come in. Share your tips and your triumphs in the comments.
What Tactics Do You Use To Challenge Bills?
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