Margaret Garcia at the Wise Bread blog shares her stories of consumer product woe and notes that in three separate cases, phone calls and emails led to half-hearted apologies, but ink-on-paper letters got her and her family free replacements:
(My husband has) bought the same model of New Balance running shoes four times and they've all worn and cracked in the exact same place. He called and complained a few times, but his last letter earned him a pair of new New Balance shoes free.
What companies have shown you true remorse with free gear when you wrote them? How do you phrase a letter to make sure it gets heard? Let's hear your tips and strategies in the comments. Photo by ivanatm.
Comments
When I was about kid (some time last millenium) I wrote a letter to Aurora AFX, those people who make the slot car toys, and asked them where I could buy a particular track segment. They wrote me back and said that segment was only available as part of a whole kit, not seperately. Then they actually included that piece of track I wanted and sent it to me for free!
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