Telstra's own BigPond Twitter support channel has come in for a fair degree of criticism from Twitter users for only offering a "contact us" canned response to queries. An alternate way of tracking the telco on Twitter is via the WeLoveTelstra channel, a bot which picks up any tweets which mention Telstra. Unsurprisingly, that gives it a somewhat negative slant -- people are far more likely to point out service faults than praise Sol's crew to the skies -- but it's an interesting perspective on Telstra's performance and activities.

Tags: au | communicate | social networks | telstra