@ DAVETYRANHAM, @ TechTalk WRLR - Thank you sooo much!
This is exactly why we enjoy what we do - A Monday starts with our users supporting us and we juuust love that.

CrossLoop definitely works with Vista and @ Davetyranham - that is one of the best compliments a company can receive when a user wants to pay for certain features. I will pass on your feedback to the team. This is one of the reasons why we have a free product - it helps us listen and build what users want to buy rather than, like most other companies, that build want they want to sell.

Please bear with us as we build out more - we are a small company.

Mrinal

I also forgot to mention that if you switch to Linux, you can still use SC for your Windows customers and use the viewer for Linux.

jalopwill

@DaveTyranham: You can do this with the open sources Ultravnc Single Click.

[www.uvnc.com]

Though I use the old Single Click setup, they have a new one called PChelpware that I haven't used.

jalopwill

I think this is a fantastic app ... good enough that I reached out and interviewed Mrinal Desai from CrossLoop about the company, the program, and other topics (go to [techtalk.wrlr.fm] and look under The Show for the inline player ... it's from the september 8 show).

I use it probably about once every 2 weeks now for support needs, and haven't had any problems with vista or firewalls or anything else people have mentioned here.

There's some comments here that I know people are misunderstanding the product or don't realize the full potential, so I'll bump Mrinal on it and hopefully he can respond to some of those - believe me, it's a very cool (and free!) application, with tons of flexibility. I would suggest to anyone to give it a run. Very secure too!

TechTalk WRLR 98.3FM

I will definitely try showmypc.com, but I came on to also say I've used crossloop and it has saved me a ton of time with tech-challenged people who needed help getting systems set up.

razordu30

I dunno, I just liked ShowMyPc.com
Easy and so quick to setup. I guess if you use VNC stuff everyday related things, you just go use CrossLoop.

But for one-time, or once in a bluemoon setups, ShowMyPC.com is the best!

Shoeb Ahmed

I WOULD PAY for a version that allowed me to white / private label the program.

The the users I support downloaded the program from my website with my company logos, contact information, etc, that would be well worth a couple of hundred bucks to me.

DaveTyranham

I first learned about Crossloop about a year ago here on LH. Since then, I've used it weekly if not daily. It's truly outstanding.

I've had a couple of problems with Norton and Windows software firewalls. Usually, it's as easy as telling the person to press allow to any security prompts while I'm starting up, but a couple of times the firewall has blocked the connection. This is only an issue with 1% of the computers I've connected to with Crossloop.

Overall, a truly outstanding program. Clean, light, quick, easy. I hope it never changes and am a faithful user.

DaveTyranham

I tried CrossLoop - it works bad with Windows Vista, that is not surprising because it is based on VNC code.

I would recommend Techinline Remote Desktop - the easiest tool I ever seen. It supports any Windows, including Vista and is extremely cheap - it is important for small business owners like myself.

Robert-S

Gina - a Super thanks from this small team at CrossLoop!
@ Engtech - I will take your feedback to the team and also I recommend that you stay close to our blog since we are working on releasing something very big and exciting soon!
Have a wonderful week!

Mrinal

Great tool, but you really need to have a chat program opened with a guy on the other end, or talk to them on the phone for the initial setup.

One guy kept turning off remote control when I was trying to help him with something. Very frustrating.

engtech

Another option is using Yoics, which also provides an encrypted connection - but also allows for easy unmanned connection. It comes with the Free version of RealVNC, but will work with any flavor & also with MS RDP. The software also allows remote connections with just about any network device or service.

Yes, I work for the company so am biased, but if you're interested in checking it out - you can download it for free at [www.yoics.com]

Here's a link to the animated help for configuring the remote desktop functionality: [help.yoics.com]

yoics

Looks pretty nice. I use LogMeIn.com for connecting back to un-manned remote machines. As for support, my company sprang for an entry level box from Bomgar (www.bomgar.com). It's a full blown support application for us and it works great. Even allows passing sessions and chat transcripts between techs.

Snowcone

One of my most used support related tools - great for helping out those not so tech savvy relatives!

2kreative

@jalopwill:

I second the UltraVnc single click option. It does allow you to customize the look with your own logos and links. You can also have a list of users to connect to... This allows you to put in your different tech support guys and when they run the proggy they can pick which guy to share their desktop with.

chrishad95

Hands down, this is the best app for helping someone with computer issues! If they need help with their computer, they probably don't understand how to install/configure/run VNC or its variants. I am the go-to guy for friends and family for computer-related issues and I've been using this for a while now. Just recommended it last week to a friend who thought remote PCs couldn't be easier than some MS remote PC sharing app built into the OS. He's converted to CrossLoop now. Easy as installing the app and reading some numbers, couldn't be easier.

Mark

If anyone's interested, there's a useful Crossloop tutorial video here:-

[youtube.com]

FizzyPopMan

Crossloop kicks - I use it all the time with my T.I. clients.

CapitalC