Tech Support and Document Collaboration Gets Easy with iChat
Posted by Adam Pash at 9:00 AM on October 27, 2007

Leopard's new and improved iChat boasts two features that are sure to enhance both workplace productivity and friends and family tech support: screen sharing and document sharing. In a nutshell, iChat now makes it dead simple to review documents with one or multiple chat partners in what it calls iChat theatre (pictured) or share screens—either your screen or the screen of the person you're chatting with—VNC-style. That means that not only can you see what's going on with the other person's screen; you can also control it.
To use either feature, all parties need to be running Leopard. For screen share, you can right-click the contact and choose either "Ask to Share Contact's Screen..." or "Share My Screen with Contact..." and iChat will send out the invite. Likewise, if your contact sends a request to you, you'll get an alert asking you to accept. Imagine next time your parents call you up with a completely inexplicable computer problem or question ("It keeps going blank when I click on the blue thing?"). Rather than banging your head against the wall trying to understand what they're talking about, just fire up iChat (assuming you both are running Leopard) and see exactly what the blue thing is.
When you're in control of another computer, you'll view it fullscreen like it's your own desktop, while your desktop appears in a small window in the corner (see screenshot). You can switch back and forth between desktop controls by simply clicking that window.
Then there's document sharing. To share a file, go to the menu bar and hit File -> Share a File with iChat Theater. Once you choose the file to share, you'll see an iChat window like the one above with your document as the focus and your contact floating next to it. If you're sharing the file, you'll also get a quick preview look at the file from which you control where you're viewing the document. As far as I could tell, the person sharing the file is always in charge of what the viewers are seeing from the document. iChat Theater seems like an excellent way to remotely collaborate on a document that needs reviewed or needs changes approved.
Lastly, you can also share iPhoto albums via iChat Theater, making it an excellent way to pore through pictures of the kids with their grandparents.
Tags: collaboration | ical | ichat | leopard | mac | mail.app | osx | osx leopard | top

Comments (AU Comments · US Comments)
There are currently no AU comments for this post.
Quine
Posted 2:58 AM 27/10/07
@kr8tr: Which (in windows messenger's case at least) DIDN'T WORK. Don't even say it was a coincidence, I tried it on more than a dozen different computers with different network configs.
Quine
kr8tr
Posted 10:54 PM 26/10/07
Cool. So iChat added some of the features that Windows Live Messenger and Skype (with add-ons) have had for years.
kr8tr
Donathius
Posted 9:54 PM 26/10/07
Just a correction for the article. The document sharing does work with Tiger users. I tried it a little while ago with a friend. However it doesn't work in exactly the same way. The documents (or pictures or whatever) show up to the other person in the window where they would normally see the video of the person they're chatting with, and the person sending the document still has control over what the other person sees. The article is correct when it comes to screen sharing, that only works for 2 Leopard users.
Donathius
lartist
Posted 8:54 PM 26/10/07
Exciting and useful feature. However, it does open a whole host of security concerns, broadcasting everything you do over the net. What concerns me is that as best as I can tell, iChat is only kind enough to provide encryption to paid .mac users which seems a bit like having to pay a "protection" racket. Encryption is available all over the OS for free, but not for when you are broadcasting your entire system over the internet? Seems irresponsible to me.
If I'm wrong, someone correct me.
lartist
nikoPSK
Posted 7:23 PM 26/10/07
I think this is so useful, i am attending a leoard unveiling/ launch later toady and am planning to get a new IMac with leopard on it!
nikoPSK
ahc
Posted 9:34 PM 27/10/07
When you've used a phrase like "dead simple" 639 times, it's time to stop: [www.google.com]
Don't get me started on "love me some." :)
ahc
natenovs
Posted 12:24 PM 27/10/07
how does this compare / compete with Remote Assistance or Windows Meeting Space?
i haven't had a chance to use any of these collaboration tools, but I'm curious about which ones work the best.
natenovs