There’s a small light-coloured dot inside many gadgets, including iPods, that turns pink or red if the device’s internals seem to have been exposed to water or significant moisture. Generally, they’re put there so that a service technician can end their search for the cause right there. More »
Sometimes it’s worth buying the extended warranty, and it’s definitely worth using the regular warranty you get for free. Companies often find ways to avoid paying for repairs, however, so how do ensure you get the most out of warranty? More »
Apple appears to have made an internal change to its AppleCare extended warranty policies, allowing anyone with an existing AppleCare Protection Plan to transfer it to a new device. More »
It’s wise to keep product boxes while a product is in warranty for ease of return shipping. Tag the boxes with warranty expiration dates to remind yourself to pitch the old boxes. More »
What happens if a company sells you faulty goods? The correct answer is that they should offer a refund or replacement, but apparently that’s not always the case — even if the company is a consumer giant like Apple. More »
Back in January, Vodafone agreed to ensure that customers got a decent warranty deal when they purchased phones on contract after striking a deal with the ACCC. At the time, we noted there was one glaring exception to that rule: the iPhone. More »
Another day, another slapdown of companies ignoring Australian consumer law by the ACCC. This time, it’s Nokia Care Centres under the microscope, with the phone service organisation promising to withdraw unacceptable terms and conditions. More »
Most consumers are aware that they’re entitled to have goods replaced if they prove faulty early in their life after purchase, but just how long does that period last? In the case of Vodafone and mobile phones, the answer now turns out to be “more than two weeks” thanks to an ACCC court ruling that should help everyone who owns a mobile phone. More »
Sony’s offer of an extended three-year warranty on new Bravia TVs sounds like a good bargain. While we’d never advise turning down an offer of extra protection, the deal, like many warranty extensions, might not be quite as tasty as it first appears. More »
