troubleshooting

How To Find Reliable Tech Support For Family And Friends

We all know those people who run into technical trouble with their devices and just want them fixed. They’re not interested in learning to help themselves, and you don’t have time to help every time they get an error message. Luckily, there are ways to get them help they can turn to — help that isn’t you. Here’s how.


The Fiddle Factor: How To Learn Enough To Fix Anything

Most people assume that learning is about research. However, for many of us, it’s about poking things with a stick to see what happens. If you want to learn to make better use of your tech, it’s about digging in and moving stuff around until it works. Anybody can do this, geek and luddite alike.


Use The Problem Steps Recorder Tool To Document Problems In Windows

Windows (7 and 8): Explaining a problem you’re having to someone else is never easy. In Windows, there’s a tool called Problem Steps Recorder that can create a document of every step you take that you can then share.


Properly Uninstall Problem Apps By Deleting Preferences And Saved Settings

Upon removal, a good program will give you the option to clear old settings, be they in a folder or the registry. This lets you get rid of every last remnant to calm your OCD, or troubleshoot issues caused by preferences from older versions. When you aren’t given the ability to do this easily, you’ll have to do some investigating yourself.


How To Fix Telstra's 4G Hotspot Problem

We know Telstra has 1.4 million customers using 4G for mobile broadband. We also know some of them aren’t very happy right now. A botched network upgrade and support patch rollout has meant many people haven’t been able to use their wireless hotspots in the last two days. If that’s happened to you, here’s how to (possibly) fix it.


Find Your Computer's BIOS Version From The Command Line

The next time you update your PC or try to troubleshoot compatibility problems, you’ll may need to know your current BIOS. You could reboot the computer, but it’s much easier to use the Windows command line utility.


EtreCheck Produces A Bare-Bones Diagnostic Report Of Your Mac

Mac: Diagnostics utilities don’t really need to be feature-packed. In fact, since their main purpose is to give you information about a busted Mac, it’s best if they’re very simple. EtreCheck fits that bill.


Troubleshoot Bad Windows Installs With The GEGeek Tech Toolkit

Linux-based system recovery distros are arguably the best bet when it comes to sorting out a computer issue where the operating system isn’t playing nice, regardless of whether it’s from Microsoft, Apple or the world of open-source. That said, Windows is the usual suspect, though not always because it won’t boot; sometimes, you just need to run a few troubleshooting programs to diagnose and repair. Which ones? The GEGeek Tech Toolkit takes care of the selection process by providing you with basically everything.


How To Fix OS X Yosemite Download Problems

Apple has released the OS X Yosemite beta out into the world, but it’s not without its problems. In fact, two quirks are causing issues before you can even download the software. Here’s how to fix them.


Diagnose And Fix Common Errors With Google Play

Ah, the old mysterious error code! You would think it’d be easy for OS, web and software developers to put more helpful information in their error messages, but the truth is it’s not always clear what’s specifically causing an issue. Google Play is no exception, with its fair share of cryptic missive for unsuccessful operations. Fortunately, you can usually fix these problems yourself after being pointed in the right direction.