We’ve often advised hanging up on any business that calls you unprompted, and here’s another good reason to do so. The Telecommunications Industry Ombudsman (TIO) has warned of a rise in scams where companies pretend they are representing a consumer’s existing phone or internet provider but then conning the customer into switching to a different service. More »
Each year, the Telecommunications Industry Ombudsman compiles its annual report statistics and reveals which ISPs and phone companies have generated the most consumer complaints. The big losers this year? Vodafone in particular, and mobile providers in general. Here are eight useful things you can learn from the annual report. More »
The TIO’s annual report summarises which ISPs (and telephone companies) get the most complaints and what they’re doing wrong. Who’s topping the charts this year? More »
The Telecommunications Industry Ombudsman remains the main port of call for customers who can’t get satisfaction over billing glitches from their communications providers (as well as a useful resource for learning how to get better deals). In good news for consumers, the TIO has now increased its capacity to deal with complaints, allowing it to issue binding resolutions on disputes involving amounts up to $30,000. More »
The annual report from the Telecommunications Industry Ombudsman highlights dodgy behaviour in the communications space. Learn from the problems it has handled to minimise your own phone, mobile and Internet hassles. More »
