It’s no great revelation that telephone company service often sucks. Now the Australian Communications and Media Authority (ACMA) is launching a major inquiry into just why so many companies are so awful when it comes to dealing with their customers. More »
The Telecommunications Industry Ombudsman remains the main port of call for customers who can’t get satisfaction over billing glitches from their communications providers (as well as a useful resource for learning how to get better deals). In good news for consumers, the TIO has now increased its capacity to deal with complaints, allowing it to issue binding resolutions on disputes involving amounts up to $30,000. More »
Advertisements for phone services are often rife with fine-print details and sneaky conditions, but new regulations should curb the worst excesses. More »
