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	<title>Lifehacker Australia &#187; tech support</title>
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	<link>http://www.lifehacker.com.au</link>
	<description>tips and downloads to help you at work and play</description>
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		<title>Computer Repair Flowchart Troubleshoots Hardware Problems</title>
		<link>http://www.lifehacker.com.au/2009/09/computer-repair-flowchart-troubleshoots-common-hardware-problems/</link>
		<comments>http://www.lifehacker.com.au/2009/09/computer-repair-flowchart-troubleshoots-common-hardware-problems/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 22:00:00 +0000</pubDate>
		<dc:creator>Azadeh Ensha</dc:creator>
				<category><![CDATA[Fix]]></category>
		<category><![CDATA[charts]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[troubleshooting]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=340589</guid>
		<description><![CDATA[We recently showed you a fun (but accurate) tech support cheat sheet courtesy of popular web comic xkcd. If hardware is more your problem, this series of interactive charts can help you troubleshoot some common hardware problems.
The flowcharts are the creation of author Morris Rosenthal. Morris has created detailed, interactive charts for everything from hard [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Tech Support Cheat Sheet Reveals The Secrets Of Troubleshooting</title>
		<link>http://www.lifehacker.com.au/2009/08/tech-support-cheat-sheet-reveals-the-secrets-of-troubleshooting/</link>
		<comments>http://www.lifehacker.com.au/2009/08/tech-support-cheat-sheet-reveals-the-secrets-of-troubleshooting/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 01:30:00 +0000</pubDate>
		<dc:creator>Adam Pash</dc:creator>
				<category><![CDATA[Fix]]></category>
		<category><![CDATA[charts]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[troubleshooting]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=339934</guid>
		<description><![CDATA[If you read Lifehacker, chances are you&#8217;ve been designated as your family&#8217;s de facto IT person, and you&#8217;ve probably spent more than your fair share of hours troubleshooting applications you know no better than the person asking. How do you do it?!
(Click the image for a closer look.)
Popular webcomic xkcd hits the nail on the [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2009/08/tech-support-cheat-sheet-reveals-the-secrets-of-troubleshooting/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Internode Shows Call Wait Times On Its Site</title>
		<link>http://www.lifehacker.com.au/2009/08/internode-shows-call-wait-times-on-its-site/</link>
		<comments>http://www.lifehacker.com.au/2009/08/internode-shows-call-wait-times-on-its-site/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 22:30:27 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Communicate]]></category>
		<category><![CDATA[annoyances]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[internode]]></category>
		<category><![CDATA[isps]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=339425</guid>
		<description><![CDATA[
When you&#8217;ve got an Internet connectivity problem, the last thing you want to do is hang on hold for hours on end. Internode is trying to help consumers sidestep that issue with a continuously updated online record of call waiting times.
The service (described with that always deceptive beta label) updates statistics every minute. You only [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2009/08/internode-shows-call-wait-times-on-its-site/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Are Tech Support Departments Getting Worse?</title>
		<link>http://www.lifehacker.com.au/2009/03/are_tech_support_departments_getting_worse/</link>
		<comments>http://www.lifehacker.com.au/2009/03/are_tech_support_departments_getting_worse/#comments</comments>
		<pubDate>Thu, 05 Mar 2009 04:00:15 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Fix]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2009/03/05/are_tech_support_departments_getting_worse.html</guid>
		<description><![CDATA[The recession gets blamed for everything these days, so I&#8217;m wondering if it&#8217;s also an excuse for new slackness in tech support departments, Back in January, I lodged a support request with SanDisk after the C240 voice recorder I use refused to install on my new PC. None of the online support documents were any [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2009/03/are_tech_support_departments_getting_worse/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
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		<title>Install-It Creates Auto-Starting Installer CDs For Any Applications</title>
		<link>http://www.lifehacker.com.au/2009/01/installit_creates_autostarting_installer_cds_for_any_applications-2/</link>
		<comments>http://www.lifehacker.com.au/2009/01/installit_creates_autostarting_installer_cds_for_any_applications-2/#comments</comments>
		<pubDate>Tue, 06 Jan 2009 11:00:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[installation]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[utilities]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2009/01/06/installit_creates_autostarting_installer_cds_for_any_applications-2.html</guid>
		<description><![CDATA[Windows only: Free app Install-It puts a small auto-starting application on any removable drive that makes installing applications a double-click affair. After downloading the Install-It package, you&#8217;ll want to extract its files to somewhere you can reach, like your desktop, and open up the Install.ini file in your favourite text editor. This file is simply [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2009/01/installit_creates_autostarting_installer_cds_for_any_applications-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Ammyy Admin Shares Screens In Three Steps</title>
		<link>http://www.lifehacker.com.au/2008/11/ammyy_admin_shares_screens_in_three_steps-2/</link>
		<comments>http://www.lifehacker.com.au/2008/11/ammyy_admin_shares_screens_in_three_steps-2/#comments</comments>
		<pubDate>Thu, 20 Nov 2008 14:30:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[collaborate]]></category>
		<category><![CDATA[remote control]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[vnc]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/11/21/ammyy_admin_shares_screens_in_three_steps-2.html</guid>
		<description><![CDATA[Windows only: If you&#8217;re eager for a simple, non-browser, quick-starting app that will let you get remote desktop access to your mom&#8217;s desktop, your struggling friend&#8217;s laptop, or nearly any other machine, Ammyy Admin is just about perfect for your needs. The 128KB, no-install app opens and gives you a dedicated client ID number. To [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2008/11/ammyy_admin_shares_screens_in_three_steps-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Let Me Google That For You Passive-Aggressively Helps Your Friends</title>
		<link>http://www.lifehacker.com.au/2008/11/let_me_google_that_for_you_passiveaggressively_helps_your_friends/</link>
		<comments>http://www.lifehacker.com.au/2008/11/let_me_google_that_for_you_passiveaggressively_helps_your_friends/#comments</comments>
		<pubDate>Wed, 19 Nov 2008 19:30:00 +0000</pubDate>
		<dc:creator>Lifehacker US Edition</dc:creator>
				<category><![CDATA[Organise]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/11/20/let_me_google_that_for_you_passiveaggressively_helps_your_friends.html</guid>
		<description><![CDATA[If you&#8217;re a power searcher, or other people think you are, and you&#8217;re getting tired of constant requests for answers to questions that a quick Google search would provide, try Let me google that for you. Enter a search term, click the Google Search button, and a link appears that you can copy, paste and [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2008/11/let_me_google_that_for_you_passiveaggressively_helps_your_friends/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Roll Your Own System Administration Panel</title>
		<link>http://www.lifehacker.com.au/2008/07/roll_your_own_system_administration_panel-2/</link>
		<comments>http://www.lifehacker.com.au/2008/07/roll_your_own_system_administration_panel-2/#comments</comments>
		<pubDate>Tue, 29 Jul 2008 12:34:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Organise]]></category>
		<category><![CDATA[control panel]]></category>
		<category><![CDATA[tech support]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/07/29/roll_your_own_system_administration_panel-2.html</guid>
		<description><![CDATA[ If you&#8217;re regularly digging into Windows&#8217; Control Panel and Administrative Tools to tinker with your system, or a friends&#8217;, the How-To Geek has quite the time-saving tip for you. Both Windows XP and Vista have a built-in tool that lets you cherry-pick the tools you regularly use&#8212;disk management, user/group control, services, and the like&#8212;and [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2008/07/roll_your_own_system_administration_panel-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Give Tech Support or Grab Files Remotely on any System</title>
		<link>http://www.lifehacker.com.au/2008/07/give_tech_support_or_grab_files_remotely_on_any_system-2/</link>
		<comments>http://www.lifehacker.com.au/2008/07/give_tech_support_or_grab_files_remotely_on_any_system-2/#comments</comments>
		<pubDate>Fri, 25 Jul 2008 16:00:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[open sourcery]]></category>
		<category><![CDATA[remote access]]></category>
		<category><![CDATA[remote control]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/07/26/give_tech_support_or_grab_files_remotely_on_any_system-2.html</guid>
		<description><![CDATA[  Whether you&#8217;re missing a crucial file at work or home, or you just need to tweak one little setting to get Mom&#8217;s email working again, having remote control of another desktop can be seriously handy. But not everybody can walk the less-tech-inclined through installing a VNC server and opening up their router ports, [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2008/07/give_tech_support_or_grab_files_remotely_on_any_system-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Take notes during tech support calls to keep your provider accountable</title>
		<link>http://www.lifehacker.com.au/2008/05/take_notes_during_tech_support_calls_to_keep_your_provider_accountable/</link>
		<comments>http://www.lifehacker.com.au/2008/05/take_notes_during_tech_support_calls_to_keep_your_provider_accountable/#comments</comments>
		<pubDate>Thu, 08 May 2008 03:06:06 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[phone support]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/05/08/take_notes_during_tech_support_calls_to_keep_your_provider_accountable.html</guid>
		<description><![CDATA[While many call centres these days record support calls, it can help you to keep them accountable (and keep track of your account details) if you keep notes on any support calls you make.You don&#8217;t need a word-by-word transcript, but here are some basic facts you can note down:

the date and time of your call
the [...]]]></description>
		<wfw:commentRss>http://www.lifehacker.com.au/2008/05/take_notes_during_tech_support_calls_to_keep_your_provider_accountable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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