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Salesforce launched the new version of its core customer relationship management (CRM) offering, called Lightning, last year and has now unveiled its first major update for the platform. The new Lightning will include improved analytics, intelligent email and advanced sales features along with the ability to make calls directly from the platform. Here are the details.
Cloud email services in the enterprise are still in their infancy with only 13 per cent of nearly 400,000 publicly-listed companies globally using them. But Microsoft is leading the charge with 8.5 per cent of the marketshare, according to analyst firm Gartner. While Google is the clear favourite for consumers with its Gmail offering, uptake for its enterprise cloud email service lags behind.
A few weeks ago, Microsoft decided to downgrade its OneDrive online storage arrangements, which rubbed a number of its customers the wrong way. Since then, the vendor has backed down, just a tad bit. Existing OneDrive users can keep their 15GB storage limit. Here’s how it can be done.
The emergence of internet of things (IoT) has altered the requirements for identity and access management (IAM) in businesses. With a vast amount of electronic devices communicating directly with each other, IAM in an IoT world is no longer just about defining a relationship between a human and a machine. All IoT entities, be it people, application, services or devices require an identity. Here are some tips from Gartner on implementing a successful IAM strategy for IoT within organisations.