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	<title>Lifehacker Australia &#187; support</title>
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	<description>tips and downloads to help you at work and play</description>
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		<title>Install Windows&#8217; Old-School &#8220;Help&#8221; In Windows 7</title>
		<link>http://www.lifehacker.com.au/2009/10/install-windows-old-school-help-in-windows-7/</link>
		<comments>http://www.lifehacker.com.au/2009/10/install-windows-old-school-help-in-windows-7/#comments</comments>
		<pubDate>Sat, 17 Oct 2009 22:00:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[help]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[windows]]></category>
		<category><![CDATA[windows 7]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=344054</guid>
		<description><![CDATA[Windows: If you&#8217;ve installed older software in Windows 7, you might notice that .hlp-formatted Help files aren&#8217;t recognised or supported. Microsoft offers a free download to read and manage those WinHelp files.
Windows 7 come with their own Help and support systems, so this is just a compatibility update for anyone needing to look through older [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Adobe Customers On Support Hold For Two Hours</title>
		<link>http://www.lifehacker.com.au/2009/08/adobe-customers-on-support-hold-for-two-hours/</link>
		<comments>http://www.lifehacker.com.au/2009/08/adobe-customers-on-support-hold-for-two-hours/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 02:00:37 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Fix]]></category>
		<category><![CDATA[adobe]]></category>
		<category><![CDATA[annoyances]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=340090</guid>
		<description><![CDATA[Waiting on hold might seem inevitable when you place a support call, but Adobe&#8217;s two-hour delay on its support line sets a pretty high bar for poor customer communication.
Fran Foo at AustralianIT reports that customers have seen delays that long as a result of recent &#8220;consolidation&#8221; (which in the customer support world usually means &#8220;we&#8217;ve [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Get Better Customer Service Support With A Little Reciprocity</title>
		<link>http://www.lifehacker.com.au/2009/07/get-better-customer-service-support-with-a-little-reciprocity/</link>
		<comments>http://www.lifehacker.com.au/2009/07/get-better-customer-service-support-with-a-little-reciprocity/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 19:30:00 +0000</pubDate>
		<dc:creator>Azadeh Ensha</dc:creator>
				<category><![CDATA[Communicate]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=338264</guid>
		<description><![CDATA[After pressing what feels like the telephone equivalent of the Konami Code, then waiting on hold forever, the last thing you want is an unhelpful phone agent. To help ensure you get what you need, use the norm of reciprocity.
Photo by vima.com.
Psychology Today writes that the norm of reciprocity is a &#8220;powerful factor&#8221; when dealing [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Tech Job Falls Mean Tech Support Sucks</title>
		<link>http://www.lifehacker.com.au/2009/05/tech-job-falls-mean-tech-support-sucks/</link>
		<comments>http://www.lifehacker.com.au/2009/05/tech-job-falls-mean-tech-support-sucks/#comments</comments>
		<pubDate>Mon, 04 May 2009 23:00:02 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[jobs]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/?p=334466</guid>
		<description><![CDATA[The ongoing decline in tech isn&#8217;t just bad news for geeks looking for steady employment &#8212; it also means you&#8217;re going to wait longer than ever when you have to make a phone call to get a problem fixed.
Jennifer Foreshew at AustralianIT reports that the Olivier Job Index has seen IT job advertisements fall by [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Microsoft &#8216;Fix it&#8217; Automatically Takes The Steps To Fix Problems For You</title>
		<link>http://www.lifehacker.com.au/2009/02/microsoft_fix_it_automatically_takes_the_steps_to_fix_problems_for_you-2/</link>
		<comments>http://www.lifehacker.com.au/2009/02/microsoft_fix_it_automatically_takes_the_steps_to_fix_problems_for_you-2/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 20:01:00 +0000</pubDate>
		<dc:creator>Adam Pash</dc:creator>
				<category><![CDATA[Fix]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[troubleshooting]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2009/02/07/microsoft_fix_it_automatically_takes_the_steps_to_fix_problems_for_you-2.html</guid>
		<description><![CDATA[Microsoft&#8217;s online troubleshooting and support documents can be useful, but even if you find a help doc, it can still be a pain to follow along with their steps, right? Not anymore. CNET reports that Microsoft has started adding a new Fix it button to a few thousand Microsoft help and support docs that&#8212;when clicked&#8212;downloads [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Telstra Automates Big Pond Support Line</title>
		<link>http://www.lifehacker.com.au/2008/10/telstra_automates_big_pond_support_line/</link>
		<comments>http://www.lifehacker.com.au/2008/10/telstra_automates_big_pond_support_line/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 06:00:43 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Communicate]]></category>
		<category><![CDATA[annoyances]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/10/16/telstra_automates_big_pond_support_line.html</guid>
		<description><![CDATA[Companies might be happy to ring you in the middle of dinner, but they&#8217;re noticeably less keen to make it easy for you to call them. At APC, Dan Warne reports that Telstra is about to shift most of its BigPond support centre to the Philippines, and is adding a interactive voice recognition (IVR) troubleshooting [...]]]></description>
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		<slash:comments>6</slash:comments>
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		<title>BigPond Adds Twitter Support Channel</title>
		<link>http://www.lifehacker.com.au/2008/09/bigpond_adds_twitter_support_channel/</link>
		<comments>http://www.lifehacker.com.au/2008/09/bigpond_adds_twitter_support_channel/#comments</comments>
		<pubDate>Fri, 26 Sep 2008 03:59:26 +0000</pubDate>
		<dc:creator>Angus Kidman</dc:creator>
				<category><![CDATA[Communicate]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[telstra]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/09/26/bigpond_adds_twitter_support_channel.html</guid>
		<description><![CDATA[
Telstra&#8217;s BigPond Internet division has added a support channel on Twitter, allowing you to raise problems through the popular social network. Though most of the responses to date seem to effectively devolve to &#8220;a BigPond consultant will email U back&#8221;, it&#8217;s another weapon to keep in the support arsenal.
BigPond Twitter [via ZDNet AU]

]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Get Live Firefox Chat Support from Mozilla</title>
		<link>http://www.lifehacker.com.au/2008/01/get_live_firefox_chat_support_/</link>
		<comments>http://www.lifehacker.com.au/2008/01/get_live_firefox_chat_support_/#comments</comments>
		<pubDate>Tue, 01 Jan 2008 00:05:00 +0000</pubDate>
		<dc:creator>Adam Pash</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[chat]]></category>
		<category><![CDATA[firefox]]></category>
		<category><![CDATA[mozilla]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[web browsers]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/01/01/get_live_firefox_chat_support_.html</guid>
		<description><![CDATA[If you&#8217;ve returned home from the holidays having evangelised to your friends and family about the wonders of Firefox, you&#8217;ll be thrilled to know that Mozilla has just launched a new live chat support service. The support staff is volunteer-only (they&#8217;re just kind Firefox users looking to lend a hand) and support is not 24 [...]]]></description>
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		<slash:comments>0</slash:comments>
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