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Apple Replacing Defective Hard Drives In Recent iMacs For Free

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3:00PM July 26, 2011 | Angus Kidman

If you purchased an iMac with a 1TB hard drive between May and July this year, Apple is offering to replace it for free because of performance problems with the drives used. Apple has emailed registered owners who are affected by the issue, but you can also check if you’re eligible for a replacement at the link here. [Apple]


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Why Are Workplace Help Desk Systems So Rarely Used?

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10:00AM August 27, 2010 | Angus Kidman

When something goes wrong with the PC in your office, there’s meant to be an defined process for getting things fixed — but the reality is often rather different. Even when online systems are set up to speed up the process, they frequently fail to deliver. More »


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Animated Explanations Answers Your Questions With The Power Of Video

7:00AM August 9, 2010 | Whitson Gordon

Still confused about what Twitter is? Wondering what separates Windows 7 from its predecessors? Website Animated Explanations provides video descriptions and demonstrations answering popular questions in technology, health and other areas. More »


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Lodge Complaints That Get Results By Asking A Simple Question

7:00PM May 24, 2010 | Adam Pash

We’ve all had the occasional complaint with customer service, but we haven’t all enjoyed the fruits of a successfully lodged customer-service complaint. The New York Times‘ resident haggler rounds up a handful of tried and true reader-complaint methods that get results. More »


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Use Politeness To Recruit Customer Service Reps To Your Side

3:00AM May 6, 2010 | Jason Fitzpatrick

When you call customer service — whether for your bank or a replacement part for your computer — you’re but one of thousands of mostly anonymous people in a call queue. Use politeness to recruit your customer service rep to your side. More »


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Get Better Customer Service By Knowing Exactly What You Want

7:00AM March 9, 2010 | Jason Fitzpatrick

Like it or not, customer service representatives don’t exist to act as your personal grievance sounding board — they’re there to resolve problems customers encounter. Speak their language and make action-based requests to get better service. More »


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Apple Consultants Network Offers Business Support For Macs

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8:27AM February 9, 2010 | Angus Kidman

“It just works” rants aside, one of the limitations of adopting Macs in a business environment is a smaller pool of integrators and consultants to work with. Apple’s newly-rolled-out Consultant network site tries to address that issue. More »


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Flip Your Complaints To Get Them Heard

3:00AM January 14, 2010 | Kevin Purdy

Author and entrepreneur Seth Godin has a handy suggestion for making complaints — to customer support, bosses or anyone, really — that will actually get heard and acted upon. The secret? Reverse your starting preface, and leave out the word “but”. More »


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Google Nexus One Support Under Fire

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8:30AM January 12, 2010 | Angus Kidman

It might suck that Google’s Nexus One phone isn’t being sold to Australia, but there’s an upside of sorts: where the phone is available, customers are finding Google’s email-based support for the device a little lacking. More »


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Install Windows’ Old-School “Help” In Windows 7

9:00AM October 18, 2009 | Kevin Purdy

Windows: If you’ve installed older software in Windows 7, you might notice that .hlp-formatted Help files aren’t recognised or supported. Microsoft offers a free download to read and manage those WinHelp files. More »