If you purchased an iMac with a 1TB hard drive between May and July this year, Apple is offering to replace it for free because of performance problems with the drives used. Apple has emailed registered owners who are affected by the issue, but you can also check if you’re eligible for a replacement at the link here. [Apple]
When something goes wrong with the PC in your office, there’s meant to be an defined process for getting things fixed — but the reality is often rather different. Even when online systems are set up to speed up the process, they frequently fail to deliver. More »
We’ve all had the occasional complaint with customer service, but we haven’t all enjoyed the fruits of a successfully lodged customer-service complaint. The New York Times‘ resident haggler rounds up a handful of tried and true reader-complaint methods that get results. More »
When you call customer service — whether for your bank or a replacement part for your computer — you’re but one of thousands of mostly anonymous people in a call queue. Use politeness to recruit your customer service rep to your side. More »
Like it or not, customer service representatives don’t exist to act as your personal grievance sounding board — they’re there to resolve problems customers encounter. Speak their language and make action-based requests to get better service. More »
“It just works” rants aside, one of the limitations of adopting Macs in a business environment is a smaller pool of integrators and consultants to work with. Apple’s newly-rolled-out Consultant network site tries to address that issue. More »
Author and entrepreneur Seth Godin has a handy suggestion for making complaints — to customer support, bosses or anyone, really — that will actually get heard and acted upon. The secret? Reverse your starting preface, and leave out the word “but”. More »
It might suck that Google’s Nexus One phone isn’t being sold to Australia, but there’s an upside of sorts: where the phone is available, customers are finding Google’s email-based support for the device a little lacking. More »
Windows: If you’ve installed older software in Windows 7, you might notice that .hlp-formatted Help files aren’t recognised or supported. Microsoft offers a free download to read and manage those WinHelp files. More »
