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Does 99.999% Uptime Really Matter?

It’s the gold standard of service-level agreements (SLAs): something being available 99.999 per cent of the time (or ‘five nines’, as those in the trade often call it). But does it really mean anything?

Click Frenzy Apologises For Utterly Predictable Server Crash

Yeah, we told you this would happen. As soon as it launched at 7pm yesterday, the Click Frenzy ‘Cyber Tuesday’ sale site was entirely inaccessible or unusably slow for most people, a situation that persisted for hours in many cases. Combine that with a so-so selection of bargains and it seems clear that while we’re all interested in hunting down a good deal, attempting to corral them all in one place didn’t help anyone much.

Twitter Outage Was A Software Bug, Not A Hack

Twitter experienced a major outage overnight, which led to some activists taking credit for “breaking” the service. According to Twitter itself, however, the problem was a software bug in its own systems. It has been fixed, and Twitter says it is “conducting a comprehensive review to ensure that we can avoid this chain of events in the future”. [Twitter Blog]

Apple's Cloud Services Are Having A Major Outage

iOS and Mac users who are experiencing a bit of an interruption with their iCloud and iMessage services aren’t alone. Currently there is an outage affecting “some users”, according to Apple, but the problem appears to be fairly widespread. Apple says it is working to resolve the issue. You can keep an eye on the current progress over at Apple’s iCloud System Status page. [Apple via MacRumors]

Ten Things We Can Learn From #TelstraOutage

So Telstra suffered a Dodo-induced outage yesterday, millions of Australians were temporarily internet-free, and those who weren’t were bombarded with messages on Twitter and Facebook about what went wrong. Normal service has been restored, but there are lessons for everyone from the experience, whether or not you’re a Telstra customer.

What Happened To Telstra's Net Connection?

Telstra had an unexpected net outage today, which (as you’d expect) impacted millions of Australians. We’re tracking what happened and why over at Gizmodo; hit that story for all the latest updates.

Gmail Restoring Email To Users Affected By Weekend Wipe-Out

The Gmail team says no emails were lost-as-in-gone during the weekend glitch, and backup copies are being restored to the 0.02 percent of users affected—from tape, no less. The official post has more hows and whys. [Gmail Blog]

Gmail Glitch Wipes Out Archives From 150,000 Accounts (So Back Yours Up Already)

About 150,000 Gmail users, or 0.08 percent of the webmail service, logged in over the weekend to see everything gone—email, chat logs, and attachments. Google’s working to restore the accounts, but in the meantime, take it as another vivid reminder of the value of local backups.

Gmail Slow Or Down For Some, IMAP Still Working

Trouble grabbing your mail this morning? Google says Gmail’s web interface is unavailable to an uncannily familiar “small subset of users”. They officially recommend accessing Gmail through an IMAP mail client, among other ways to access Gmail when it’s down.

Focus On Offline Work To Stay Productive When Your Email Crashes

The recent Gmail outage put a giant productivity wall in front of a whole lot of people, but over at Harvard Business our own Gina Trapani suggests that an email outage can be turned into a productivity boost with the right plan.

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