Outages

Work

Gmail Restoring Email To Users Affected By Weekend Wipe-Out

3:15PM March 1, 2011 | Kevin Purdy

The Gmail team says no emails were lost-as-in-gone during the weekend glitch, and backup copies are being restored to the 0.02 percent of users affected—from tape, no less. The official post has more hows and whys. [Gmail Blog] More »


Work

Gmail Glitch Wipes Out Archives From 150,000 Accounts (So Back Yours Up Already)

10:45PM February 28, 2011 | Kevin Purdy

About 150,000 Gmail users, or 0.08 percent of the webmail service, logged in over the weekend to see everything gone—email, chat logs, and attachments. Google’s working to restore the accounts, but in the meantime, take it as another vivid reminder of the value of local backups. More »


Work

Gmail Slow Or Down For Some, IMAP Still Working

12:55AM September 25, 2009 | Kevin Purdy

Trouble grabbing your mail this morning? Google says Gmail’s web interface is unavailable to an uncannily familiar “small subset of users”. They officially recommend accessing Gmail through an IMAP mail client, among other ways to access Gmail when it’s down. More »


Work

Focus On Offline Work To Stay Productive When Your Email Crashes

5:30AM September 15, 2009 | Adam Pash

The recent Gmail outage put a giant productivity wall in front of a whole lot of people, but over at Harvard Business our own Gina Trapani suggests that an email outage can be turned into a productivity boost with the right plan. More »


Work

How To Access Gmail When It’s Down

6:00AM September 11, 2009 | The How-To Geek

Last week’s Gmail outage is just the latest in a long series of outages in our favourite webmail application, but you don’t have to let that stop you from accessing your email and getting things done. More »


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Google Explains Yesterday’s Gmail Outage

1:30AM September 3, 2009 | Kevin Purdy

Gmail’s reliability honcho jumped on the webmail’s official blog last night to explain what happened during yesterday’s repeated outages. The gist? They took down a few servers for maintenance Tuesday morning (US Pacific time) for maintenance, expected the webapp’s “request” routers to handle all the re-directs to valid servers, and … were unpleasantly surprised. The Gmail team notes that IMAP/POP worked throughout the outages, and that they’re working on a fix for similar problems in the future. More »


Work

Use Web Outages To Establish Internet-Free Zones

3:30AM June 23, 2009 | Azadeh Ensha

We’ve offered our own suggestions for what to do when your internet goes down in the past, but today weblog WebWorkerDaily weighs in with some additional ideas for using the outage time well by establishing internet-free zones. More »


Communicate

Rolling Outages Frustrate Gmail Users

5:30AM April 18, 2009 | Adam Pash

Gmail acting a bit flaky for you lately? You’re not a lone. According to CNET, several Gmail users were unable to access their email yesterday. Ditto, according to a couple of your Lifehacker editors. In fact, we’ve been seeing quite a bit of flakiness from Lifehacker’s Google Apps Gmail lately—another sobering reminder that reliance on the web can be problematic. The small silver lining: With Offline Gmail, you can at least continue to access any email you’ve got downloaded for offline access. If you’ve been affected by the recent Gmail outages, let’s hear about it in the comments. [CNET] More »


Organise

What You Should Do When Your Internet’s Out

1:00AM April 15, 2009 | Kevin Purdy

It’s going to be a long wait for the NBN, and even if that eventually makes the Internet faster, there’s still going to be the odd occasion when you can’t get connected We’ve got suggestions for the best uses of time when a disconnection happens. More »


Communicate

BigPond Outage Across NSW, Victoria

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10:30AM March 31, 2009 | Angus Kidman

Telstra-owned BigPond is Australia’s largest ISP, which means that its glitches tend to affect more people than anyone else. Suzanne Tindal at ZDNet reports that a number of NSW and Victorian customers were left without access to email and other services over the weekend, though Telstra claims those services were due to be restored by Monday evening. Have you been hit by the outage? Is it still a problem? Share your experience in the comments.

Telstra fights with BigPond glitch [ZDNet]

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