Negotiation skills are valuable in multiple situations, from haggling over the price of a car to trying to get a raise. Writer and investor James Altucher offers several lessons in how to negotiate, including one uncommon one: have a mathematical formula.
Getting what you want out of customer service is hard, but CNN Money reader Michael Brownholz was able to avoid a delayed flight by suggesting his own simple solution instead of waiting for the representative to come up with their own.
Negotiating and haggling are difficult skills to learn, but they’re valuable in almost every situation. One negotiating tactic to keep in mind is to avoid making the first concession. When you do, you increase the chances you’ll make most of them over the course of the conversation. Make your concessions small, make them slowly, and make your opponent earn every one.
Most people find it far too easy to say yes and struggle with saying no. The key to successfully saying no is to use a positive no to guide your work projects or personal life towards a more agreeable outcome.
We’ve all had the occasional complaint with customer service, but we haven’t all enjoyed the fruits of a successfully lodged customer-service complaint. The New York Times‘ resident haggler rounds up a handful of tried and true reader-complaint methods that get results.
