If you’ve ever wondered how CEOs walk away with millions when they’re forced out of a company, it’s because they negotiate those exit terms when they sign a contract. In an interview with Slate, executive compensation attorney Jotham Stein recommends you do the same, regardless of your position. More »
Getting good customer service can sometimes feel like a crapshoot, but weblog Consumerism Commentary offers a few suggestions for improving your experience, including “sandwiching” your criticism between two positive statements. More »
Negotiation skills are valuable in multiple situations, from haggling over the price of a car to trying to get a raise. Writer and investor James Altucher offers several lessons in how to negotiate, including one uncommon one: have a mathematical formula. More »
Getting what you want out of customer service is hard, but CNN Money reader Michael Brownholz was able to avoid a delayed flight by suggesting his own simple solution instead of waiting for the representative to come up with their own. More »
Negotiating and haggling are difficult skills to learn, but they’re valuable in almost every situation. One negotiating tactic to keep in mind is to avoid making the first concession. When you do, you increase the chances you’ll make most of them over the course of the conversation. Make your concessions small, make them slowly, and make your opponent earn every one. More »
