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	<title>Lifehacker Australia &#187; letters</title>
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		<title>Why You Should Write Snail Mail for Product Complaints</title>
		<link>http://www.lifehacker.com.au/2008/07/why_you_should_write_snail_mail_for_product_complaints-2/</link>
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		<pubDate>Thu, 03 Jul 2008 14:00:00 +0000</pubDate>
		<dc:creator>Kevin Purdy</dc:creator>
				<category><![CDATA[Communicate]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[letters]]></category>

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		<description><![CDATA[ Margaret Garcia at the Wise Bread blog shares her stories of consumer product woe and notes that in three separate cases, phone calls and emails led to half-hearted apologies, but ink-on-paper letters got her and her family free replacements:
(My husband has) bought the same model of New Balance running shoes four times and they&#8217;ve [...]]]></description>
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