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The vast majority of staff at Australia’s major electronics retailers are pretty clueless when it comes to consumer rights, according to a new investigation by CHOICE. The consumer watchdog discovered widespread violations of Australian consumer law across 85 per cent of Harvey Norman, The Good Guys and JB Hi-Fi stores around the country.
The Australian Competition & Consumer Commission (ACCC) has re-instituted legal proceedings against nine Harvey Norman franchisees for misleading consumers about their rights. The nine stores, based in Queensland, Victoria, NSW and WA, are accused of a range of infringements, including telling customers they were not obligated to provide remedies for faulty products.
Credit Suisse has released its latest Australian Consumer Electronics Pricing index, which compares the prices of various electronic product categories across Australia’s leading retailers. In an outcome that will surprise few, Harvey Norman has once again topped the list as the country’s most expensive retailer, while online stores remain the most affordable.
Credit Suisse regularly compares pricing for selected consumer electronics at large Australian retailers. Its most recent comparison unsurprisingly pegs Harvey Norman as the most expensive retailer and notes that online retailer Kogan undercuts all its bricks-and-mortar rivals. Perhaps a little more surprisingly, it pitches Dick Smith as slightly cheaper than JB Hi-Fi.