The Agency Byte blog has a post on ‘scope creep’ – why it happens and what you can do about it.
“Scope creep begins at the moment when your client asks for something outside of the scope of work for which you’ve contracted (you do have a contract, right?). Naturally, they’re asking for this thing to be included at no extra cost. Actually, they’re probably not asking. They’re probably acting like it’s always been understood that this thing will be included. Duh.”
Defining Project Boundaries (and Keeping Your Client Within Them) [via Freelance Switch] More »
Most online businesses are stringent in educating customers about how to transact securely, but it seems many companies are letting their customers down in the way they handle plain old telephone interactions. Recently I received a phone call from someone claiming to be from my credit card company, who asked me to provide security information about myself before the call could proceed. I repeat – a stranger called me, asking for information which could be used to access my credit card account. I declined to proceed with the phone call. I’ve heard from a few different people lately that all sorts of companies who should know better – including banks, credit card companies and ISPs – are using the same methods to contact and “verify” their customers as a scammer would use to try to steal their information. I contacted the ACCC to get their advice, and they helped out with some tips for protecting against telephone identity theft. Follow the link for the details. More »
