customer service
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Businesses And Customers Disagree On What Good Service Means
A recent survey of 5000 respondents, including 100 businesses and 500 consumers from A/NZ, has found there’s a wide disconnect between what we expect from customer service and what businesses deliver. Businesses greatly over-estimate their performance and customers still prefer traditional shopping channels although their service expectations aren’t being consistently met.
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How To Hack Your Retail Job: Everyone Is An Idiot Except You
When I first learnt to drive, my mother gave me some very important advice: “When you’re the one driving,” she said, “everyone on the road is an idiot except you.”
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Here’s One Ingenious Way To Get Better Tips For Your Staff
Here’s a quick “tip” for readers working in hospitality: Instead of relying on the generosity of your customers to boost your income, try pitching their inner geeks against each other with a tips-based poll.
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I’m A Telemarketer. Here’s How To Get Rid Of Me.
I’ve worked for a telemarketing company for two years and made a lot of unwanted calls. I have to keep making them because most people don’t know how to get rid of us, but the right approach can make all the difference. Here’s how you can get rid of telemarketers like me and save us…
