Tagged With customer service

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Last month, my boyfriend and I took a weekend trip to Seattle to celebrate our anniversary. We got a great deal on a hotel using a discount app. We'd stayed at this hotel before, and the view was gorgeous. We checked in, unloaded our bags, and pulled back the curtains, preparing to take in Seattle's beautiful skyline, which we'd flown a thousand miles to see. Lo and behold, the parking lot.

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One of the golden rules of retail is that the customer is always right — especially when they're upset about an aspect of your service. Alternatively, you could threaten to leak their personal contact information to everyone else in the store, as this GameStop lady did. Click on the video to watch the train-wreck unfold...

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IBM's Watson platform is being touted as the biggest paradigm shift to hit computing since we stopped using punched cards in the 1950s. Eschewing traditional programming, Watson is a cognitive computing platform that uses artificial intelligence to essentially think for itself. The system is capable of answering questions posed in natural language and is being embraced by various industries and businesses, including Australia's ANZ Bank. By all indications, the system is incredibly proficient at answering complex questions — but what about customers who don't know what they're talking about?

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According to new data from business software manufacturer Zendesk, high-income households are the most likely to be permanently soured after a bad customer experience — with 79 per cent blacklisting offending vendors for at least two years. Women, Gen X shoppers and B2B clients also refuse to accept shoddy service lying down, with many turning to social media to vent their grievances.

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When you're complaining about bad service, it's easy to get frustrated with what usually ends up being less-than-helpful responses. Psychology Today points out that humour is a great defence that can help you with your argument, provided you do it right.

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Dealing with the any of the big telcos, banks or energy companies is usually a total nightmare. You'll be bounced from person to person over the phone before being "disconnected" and left to start the grind all over again. You have all done it before. So what do you do to solve your dramas when you're at the end of your tether? Find the answers online, you will.

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We've talked about customer service a lot here at Lifehacker. Unfortunately, poor customer service is something we all have to deal with at some point — and often it takes a lot more than politeness and persistence to get your way. Get Rich Slowly's Holly Johnson offers her best tips for tackling these difficult situations.

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I've worked in hotels for more than a decade. I've checked you in, checked you out, oriented you to the property, served you a drink, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M's out of your minibar, laughed at your jokes and taken your money.

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If you're having a hard time getting anyone at a company to respond to your service issue, it's time to take your complaint to the top. Most people at their wits end find that a well-worded and actionable email to a corporate executive gets quick and effective results, and the folks over at The Consumerist have a great guide to figuring out those executive email addresses.

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Almost all consumer based industries punish loyalty and reward tyranny. 'New' customers get amazing deals that existing customers are not eligible for. As a consumer, you can put up with this — or you can work the system to get the best results. Here are my ten key negotiating strategies.

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EXCLUSIVE: Lifehacker just got off the phone with Laurence Kain, a small business owner who earlier this afternoon took the extreme step of chaining himself to the Canberra City Optus store. He said his “peaceful protest” was a last resort after unsuccessful attempts to switch the ownership of his iPad data account between his businesses, despite three previous store visits and five hours on hold. Updated