customer service

Use Humour To Make A Complaint More Effective

When you’re complaining about bad service, it’s easy to get frustrated with what usually ends up being less-than-helpful responses. Psychology Today points out that humour is a great defence that can help you with your argument, provided you do it right.


Is It Racist To Prefer Australian Call Centres?

The Ad Standards Board (ASB) has ruled that it’s not racist to criticise foreign call centres in advertisements that promote onshore services: the white actor can even throw in an exaggerated eye roll.


Dictate Your Customer Complaints To Your Phone To Say What You Mean

You’ve already told your spouse, your friends and anyone who will listen about your bad experience with Company X, but putting it into an actual complaint letter seems much tougher. Use voice dictation tools to extract the call to action from your story.


How To Solve Customer Service Disasters When All Else Fails

Dealing with the any of the big telcos, banks or energy companies is usually a total nightmare. You’ll be bounced from person to person over the phone before being “disconnected” and left to start the grind all over again. You have all done it before. So what do you do to solve your dramas when you’re at the end of your tether? Find the answers online, you will.


Know When To Be A Squeaky Wheel

We’ve talked about customer service a lot here at Lifehacker. Unfortunately, poor customer service is something we all have to deal with at some point — and often it takes a lot more than politeness and persistence to get your way. Get Rich Slowly’s Holly Johnson offers her best tips for tackling these difficult situations.


Confessions Of A Hotel Insider

I’ve worked in hotels for more than a decade. I’ve checked you in, checked you out, oriented you to the property, served you a drink, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M’s out of your minibar, laughed at your jokes and taken your money.


Pay Less By Ordering Over The Phone At The End Of The Month

Shopping online offers a simple convenience that doesn’t compare with sales over the phone. However, as frugal buyer LycanDarko points out, you can cut costs significantly with a call at the end of the month.


Swear At Voice Recognition Systems To Get To Real People Faster

You know the feeling: you’re ringing a customer service line and the company has an automated voice recognition system, which either fails to work at all or is painfully slow. Try swearing: in some cases, that will trigger a fast connection to a real live human operator.


CEOEmail Helps You Take Your Issue To The Top

Emailing the CEO can be a handy strategy when all other service avenues have failed. CEOEmail is a site that can help you find out who to get in touch with.


Ask LH: How Can I Be Sure A Customer Service Call Isn't A Scam?

Dear Lifehacker, I’m becoming increasingly paranoid about the phone calls I receive, even from companies I do have accounts and services with. I recently had a call from my internet provider and they asked me to confirm my identity. What should I do under these circumstances?