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How To Renew An Australian Passport In 4 Hours

It is feasible — with a little luck and some manners — to get a very rapid Australian passport renewal. Here’s how I did it, and the larger lesson it taught me about customer service and planning.


How To Contact Executive Customer Service And Get Your Problem Solved

We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.


KFC Pecks Out Custom Chicken Orders

If you’re one of those people who requests specific types of chicken at KFC, we have some unfortunate news for you — the takeaway chain is stepping up its “set combinations” policy via strict in-store notices. In other words, it’s now going to be much harder to escape that measly wing piece. Boo!


I'm A Telemarketer. Here's How To Get Rid Of Me.

I’ve worked for a telemarketing company for two years and made a lot of unwanted calls. I have to keep making them because most people don’t know how to get rid of us, but the right approach can make all the difference. Here’s how you can get rid of telemarketers like me and save us both a lot of time.


Spread Out Your Customer Service Requests Or Lose Your Place In Line

If you have a customer service request or inquiry, it pays to be patient. StackSocial writes that helpdesk software will send users who submit inquiries too close together to the back of the line, which means both requests will take longer to be addressed.


The Power Of Speaking Up

Last month, my boyfriend and I took a weekend trip to Seattle to celebrate our anniversary. We got a great deal on a hotel using a discount app. We’d stayed at this hotel before, and the view was gorgeous. We checked in, unloaded our bags, and pulled back the curtains, preparing to take in Seattle’s beautiful skyline, which we’d flown a thousand miles to see. Lo and behold, the parking lot.


Appeal To Your Customers' Inner Geek For Better Restaurant Tips

Here’s a quick “tip” for readers working in hospitality: Instead of relying on the generosity of your customers to boost your income, try pitching them against each other via this crafty tipping hack…


How Not To Deal With A Rude Customer [Video]

One of the golden rules of retail is that the customer is always right — especially when they’re upset about an aspect of your service. Alternatively, you could threaten to leak their personal contact information to everyone else in the store, as this GameStop lady did. Click on the video to watch the train-wreck unfold…


Do You Get Good Or Bad Customer Service By Throwing A Tantrum?

I like to believe that you get better customer service when you play nice and aim for a pleasant interaction, but I’ve also gotten what I wanted by sounding like a complete lunatic. Does it matter how you act so long as you persistently request what you want? How do you get good customer service?


How Watson Counters Customer Stupidity

IBM’s Watson platform is being touted as the biggest paradigm shift to hit computing since we stopped using punched cards in the 1950s. Eschewing traditional programming, Watson is a cognitive computing platform that uses artificial intelligence to essentially think for itself. The system is capable of answering questions posed in natural language and is being embraced by various industries and businesses, including Australia’s ANZ Bank. By all indications, the system is incredibly proficient at answering complex questions — but what about customers who don’t know what they’re talking about?


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