Top Stories customer service
- 'It Was Infested With Flies': 23 Horror Stories From The Worst Airlines In The World
- 'It's Not My Job To Plug Things In' And Other Nightmare IT Stories
- How To Renew An Australian Passport In 4 Hours
- I'm A Telemarketer. Here's How To Get Rid Of Me.
- Confessions Of A Hotel Insider
- Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.
I’ve worked for a telemarketing company for two years and made a lot of unwanted calls. I have to keep making them because most people don’t know how to get rid of us, but the right approach can make all the difference. Here’s how you can get rid of telemarketers like me and save us both a lot of time.
Last month, my boyfriend and I took a weekend trip to Seattle to celebrate our anniversary. We got a great deal on a hotel using a discount app. We’d stayed at this hotel before, and the view was gorgeous. We checked in, unloaded our bags, and pulled back the curtains, preparing to take in Seattle’s beautiful skyline, which we’d flown a thousand miles to see. Lo and behold, the parking lot.
One of the golden rules of retail is that the customer is always right — especially when they’re upset about an aspect of your service. Alternatively, you could threaten to leak their personal contact information to everyone else in the store, as this GameStop lady did. Click on the video to watch the train-wreck unfold…
I like to believe that you get better customer service when you play nice and aim for a pleasant interaction, but I’ve also gotten what I wanted by sounding like a complete lunatic. Does it matter how you act so long as you persistently request what you want? How do you get good customer service?
IBM’s Watson platform is being touted as the biggest paradigm shift to hit computing since we stopped using punched cards in the 1950s. Eschewing traditional programming, Watson is a cognitive computing platform that uses artificial intelligence to essentially think for itself. The system is capable of answering questions posed in natural language and is being embraced by various industries and businesses, including Australia’s ANZ Bank. By all indications, the system is incredibly proficient at answering complex questions — but what about customers who don’t know what they’re talking about?