Top Stories customer service
- Confessions Of A Hotel Insider
- Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
- Six Things Not To Do When You Run A Call Centre
- Does Video Conferencing On An ATM Make Sense?
- A Step-By-Step Guide To Getting Better Customer Service
- Why We Won't Pay More For Good Customer Service
According to new data from business software manufacturer Zendesk, high-income households are the most likely to be permanently soured after a bad customer experience — with 79 per cent blacklisting offending vendors for at least two years. Women, Gen X shoppers and B2B clients also refuse to accept shoddy service lying down, with many turning to social media to vent their grievances.
The video below features an audio recording of a ranting lunatic swearing repeatedly at VicRoads a call centre worker until the harassed staffer is forced to hang up. The takeaway here is not that you get more results with politeness than screaming, though that is a point we have made before; it’s that people working in call centres can be forced to put up with ridiculous levels of abuse.
We’ve talked about customer service a lot here at Lifehacker. Unfortunately, poor customer service is something we all have to deal with at some point — and often it takes a lot more than politeness and persistence to get your way. Get Rich Slowly’s Holly Johnson offers her best tips for tackling these difficult situations.
I’ve worked in hotels for more than a decade. I’ve checked you in, checked you out, oriented you to the property, served you a drink, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&M’s out of your minibar, laughed at your jokes and taken your money.