Top Stories customer service
- 'It Was Infested With Flies': 23 Horror Stories From The Worst Airlines In The World
- 'It's Not My Job To Plug Things In' And Other Nightmare IT Stories
- How To Renew An Australian Passport In 4 Hours
- I'm A Telemarketer. Here's How To Get Rid Of Me.
- Confessions Of A Hotel Insider
- Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
Working in retail, I still remember one of my worst customers. He went to hand me what I thought was a five dollar bill for a ten dollar product. I politely said, “Sorry, the total is actually ten dollars.” He pulled apart two bills, which I didn’t notice were stuck together, and slowly counted, “Five…ten. Do you speak English? Do you know maths?” I was fuming, but I said nothing. I was, however, short with everyone else that day, until a friend asked, “what’s your problem?” The problem was: I let that jerk turn me into a jerk, too.
People say that “everyone should work retail or service at least once in their lives.” I couldn’t agree more. Like many people, some of my first jobs were retail service gigs. One in a department store, another in a bookstore. I’ve long since moved on, but I learned a lot about the nature of people — and how that battle between selfishness and empathy is something we all struggle with, every day.
Working in IT is no picnic. You’re overworked, over-stressed and overwhelmed by an onslaught of stupidity from Luddite customers and colleagues. We recently asked our readers to share their worst experiences from the front lines of IT. Your stories were so terrifying that we may need to wipe and reboot our brains to recover. Here are some of the worst.
We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.