Top Stories customer service
- How To Renew An Australian Passport In 4 Hours
- I'm A Telemarketer. Here's How To Get Rid Of Me.
- Confessions Of A Hotel Insider
- Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
- Six Things Not To Do When You Run A Call Centre
- Does Video Conferencing On An ATM Make Sense?
We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.
I’ve worked for a telemarketing company for two years and made a lot of unwanted calls. I have to keep making them because most people don’t know how to get rid of us, but the right approach can make all the difference. Here’s how you can get rid of telemarketers like me and save us both a lot of time.
Last month, my boyfriend and I took a weekend trip to Seattle to celebrate our anniversary. We got a great deal on a hotel using a discount app. We’d stayed at this hotel before, and the view was gorgeous. We checked in, unloaded our bags, and pulled back the curtains, preparing to take in Seattle’s beautiful skyline, which we’d flown a thousand miles to see. Lo and behold, the parking lot.
One of the golden rules of retail is that the customer is always right — especially when they’re upset about an aspect of your service. Alternatively, you could threaten to leak their personal contact information to everyone else in the store, as this GameStop lady did. Click on the video to watch the train-wreck unfold…