customer service
Loading page

How To Avoid Turning Into A Jerk When You're Surrounded By Jerks

Working in retail, I still remember one of my worst customers. He went to hand me what I thought was a five dollar bill for a ten dollar product. I politely said, “Sorry, the total is actually ten dollars.” He pulled apart two bills, which I didn’t notice were stuck together, and slowly counted, “Five…ten. Do you speak English? Do you know maths?” I was fuming, but I said nothing. I was, however, short with everyone else that day, until a friend asked, “what’s your problem?” The problem was: I let that jerk turn me into a jerk, too.

'It Was Infested With Flies': 23 Horror Stories From The Worst Airlines In The World

Last week, Skytrax named and shamed the world’s worst airlines via its annual Star Ratings report. Airlines that received two stars or less were found to be below average in multiple categories and generally sucky across the board. But how bad are they really? We trawled Skytrax’s customer review page to find out what actual passengers have been saying. Some of the stories we found can only be described as living nightmares…

Working Retail Taught Me Everything I Need To Know About Humanity

People say that “everyone should work retail or service at least once in their lives.” I couldn’t agree more. Like many people, some of my first jobs were retail service gigs. One in a department store, another in a bookstore. I’ve long since moved on, but I learned a lot about the nature of people — and how that battle between selfishness and empathy is something we all struggle with, every day.

'It's Not My Job To Plug Things In' And Other Nightmare IT Stories

Working in IT is no picnic. You’re overworked, over-stressed and overwhelmed by an onslaught of stupidity from Luddite customers and colleagues. We recently asked our readers to share their worst experiences from the front lines of IT. Your stories were so terrifying that we may need to wipe and reboot our brains to recover. Here are some of the worst.

Customer Service Reps: How Can People Get Better Service From You?

It can be a pain to deal with customer service, but it’s probably more painful for them to deal with unruly customers all day long. If you work in customer service, tell us how people can get better, more efficient service from you.

Put Your Phone Down At The Restaurant For Faster Service

A New York restaurant discovered complaints about slow service were rising year over year, despite adding more staff. After comparing security footage from 2014 with similar footage from 2004, a surprising culprit was identified — the humble smartphone.

How To Get Better Customer Service Over Facebook Or Twitter

Between call centres and endless phone menus, it’s no surprise more of us turn to social media when we need customer service. Some companies are responsive . . . others, not so much. Getting the best, fastest help over social media is part art and part science. Here are some tips to get the best results, from someone who helps people over social media for a living.

How To Renew An Australian Passport In 4 Hours

It is feasible — with a little luck and some manners — to get a very rapid Australian passport renewal. Here’s how I did it, and the larger lesson it taught me about customer service and planning.

How To Contact Executive Customer Service And Get Your Problem Solved

We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.

KFC Pecks Out Custom Chicken Orders

If you’re one of those people who requests specific types of chicken at KFC, we have some unfortunate news for you — the takeaway chain is stepping up its “set combinations” policy via strict in-store notices. In other words, it’s now going to be much harder to escape that measly wing piece. Boo!

Loading page