customer service

Put Your Phone Down At The Restaurant For Faster Service

A New York restaurant discovered complaints about slow service were rising year over year, despite adding more staff. After comparing security footage from 2014 with similar footage from 2004, a surprising culprit was identified — the humble smartphone.


How To Get Better Customer Service Over Facebook Or Twitter

Between call centres and endless phone menus, it’s no surprise more of us turn to social media when we need customer service. Some companies are responsive . . . others, not so much. Getting the best, fastest help over social media is part art and part science. Here are some tips to get the best results, from someone who helps people over social media for a living.


How To Renew An Australian Passport In 4 Hours

It is feasible — with a little luck and some manners — to get a very rapid Australian passport renewal. Here’s how I did it, and the larger lesson it taught me about customer service and planning.


How To Contact Executive Customer Service And Get Your Problem Solved

We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know.


KFC Pecks Out Custom Chicken Orders

If you’re one of those people who requests specific types of chicken at KFC, we have some unfortunate news for you — the takeaway chain is stepping up its “set combinations” policy via strict in-store notices. In other words, it’s now going to be much harder to escape that measly wing piece. Boo!


I'm A Telemarketer. Here's How To Get Rid Of Me.

I’ve worked for a telemarketing company for two years and made a lot of unwanted calls. I have to keep making them because most people don’t know how to get rid of us, but the right approach can make all the difference. Here’s how you can get rid of telemarketers like me and save us both a lot of time.


Spread Out Your Customer Service Requests Or Lose Your Place In Line

If you have a customer service request or inquiry, it pays to be patient. StackSocial writes that helpdesk software will send users who submit inquiries too close together to the back of the line, which means both requests will take longer to be addressed.


The Power Of Speaking Up

Last month, my boyfriend and I took a weekend trip to Seattle to celebrate our anniversary. We got a great deal on a hotel using a discount app. We’d stayed at this hotel before, and the view was gorgeous. We checked in, unloaded our bags, and pulled back the curtains, preparing to take in Seattle’s beautiful skyline, which we’d flown a thousand miles to see. Lo and behold, the parking lot.


Appeal To Your Customers' Inner Geek For Better Restaurant Tips

Here’s a quick “tip” for readers working in hospitality: Instead of relying on the generosity of your customers to boost your income, try pitching them against each other via this crafty tipping hack…


How Not To Deal With A Rude Customer [Video]

One of the golden rules of retail is that the customer is always right — especially when they’re upset about an aspect of your service. Alternatively, you could threaten to leak their personal contact information to everyone else in the store, as this GameStop lady did. Click on the video to watch the train-wreck unfold…