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	<title>Lifehacker Australia &#187; consumer advocacy</title>
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	<link>http://www.lifehacker.com.au</link>
	<description>tips and downloads to help you at work and play</description>
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		<title>Customer Service: How to resolve a complaint with your bank</title>
		<link>http://www.lifehacker.com.au/2008/05/customer_service_how_to_resolve_a_complaint_with_your_bank/</link>
		<comments>http://www.lifehacker.com.au/2008/05/customer_service_how_to_resolve_a_complaint_with_your_bank/#comments</comments>
		<pubDate>Thu, 15 May 2008 22:00:00 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/05/16/customer_service_how_to_resolve_a_complaint_with_your_bank.html</guid>
		<description><![CDATA[For many people, banks are large corporations which can be intimidating to deal with. But if they make a mistake or start giving you bad customer service, you&#8217;ll need to speak up. Here are some tips from Lifehacker tipster Paul Fenwick, who recently got his mortgage provider to reverse a $400 charge they&#8217;d put on [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>eBay&#8217;s bid for a PayPal monopoly is on the nose</title>
		<link>http://www.lifehacker.com.au/2008/05/ebays_bid_for_a_paypal_monopoly_is_on_the_nose/</link>
		<comments>http://www.lifehacker.com.au/2008/05/ebays_bid_for_a_paypal_monopoly_is_on_the_nose/#comments</comments>
		<pubDate>Fri, 09 May 2008 04:52:19 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[ebay]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/05/09/ebays_bid_for_a_paypal_monopoly_is_on_the_nose.html</guid>
		<description><![CDATA[I missed this piece from APC about a public meeting which eBay held in Melbourne to try to calm eBay sellers unhappy at its bid to force all eBay buyers to use PayPal (the payment service which, completely coincidentally, eBay happens to own). Angus Kidman did a great, colourful writeup of the night.Sounds like the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get tips from the Customer Service Avenger</title>
		<link>http://www.lifehacker.com.au/2008/03/get_tips_from_the_customer_ser/</link>
		<comments>http://www.lifehacker.com.au/2008/03/get_tips_from_the_customer_ser/#comments</comments>
		<pubDate>Thu, 13 Mar 2008 03:49:47 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[shopping]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/03/13/get_tips_from_the_customer_ser.html</guid>
		<description><![CDATA[The Consumerist has published a thought provoking interview with American &#8220;customer service avenger&#8221; Ron Burley about his book &#8220;Unscrewed: The Guide to Getting What You Paid For&#8221;. He says modern customer service attitudes treat the consumer as the enemy, so you need to be prepared for a battle. 
One tip which he mentioned which I [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Coding Horror exposes password theft in G-Archiver</title>
		<link>http://www.lifehacker.com.au/2008/03/coding_horror_exposes_password/</link>
		<comments>http://www.lifehacker.com.au/2008/03/coding_horror_exposes_password/#comments</comments>
		<pubDate>Sun, 09 Mar 2008 23:51:54 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[gmail]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[security]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/03/10/coding_horror_exposes_password.html</guid>
		<description><![CDATA[The Coding Horror today wrote up a disturbing story sent in to them by a reader, who discovered that a (paid) Gmail archive tool, G-Archiver, was harvesting people&#8217;s Gmail user names and passwords and emailing them to (presumably) the creator of the software. Deeply unethical, and possibly malicious.
It&#8217;s disappointing to see that the app is [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Recall</title>
		<link>http://www.lifehacker.com.au/2008/02/it_broke/</link>
		<comments>http://www.lifehacker.com.au/2008/02/it_broke/#comments</comments>
		<pubDate>Wed, 06 Feb 2008 04:30:00 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[in brief]]></category>
		<category><![CDATA[tbrief]]></category>

		<guid isPermaLink="false">http://www.lifehacker.com.au/tips/2008/02/06/it_broke.html</guid>
		<description><![CDATA[Next time one of your appliances or pieces of electronic equipment breaks or dies on you, don&#8217;t just check your warranty details &#8211; a quick Google search should be able to tell you if there&#8217;s been a product recall on the item. You may just get a full replacement or refund out of it! Nice [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Avoid being duped by a shonky domain registrar</title>
		<link>http://www.lifehacker.com.au/2008/01/avoid_being_duped_by_a_shonky/</link>
		<comments>http://www.lifehacker.com.au/2008/01/avoid_being_duped_by_a_shonky/#comments</comments>
		<pubDate>Thu, 10 Jan 2008 03:27:53 +0000</pubDate>
		<dc:creator>Sarah Stokely</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[au]]></category>
		<category><![CDATA[consumer advocacy]]></category>
		<category><![CDATA[consumer protection]]></category>
		<category><![CDATA[domain names]]></category>

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		<description><![CDATA[If you&#8217;re on the lookout for a new domain name, here&#8217;s a trap to look out for. When checking domain availability via a registrar, ensure you&#8217;re using a site you trust. Most domain registrars have a tool on their website which lets you search for available domain names (for example, Network Solutions WHOIS Search).
&#160;But you [...]]]></description>
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