The Telecommunications Industry Ombudsman remains the main port of call for customers who can’t get satisfaction over billing glitches from their communications providers (as well as a useful resource for learning how to get better deals). In good news for consumers, the TIO has now increased its capacity to deal with complaints, allowing it to issue binding resolutions on disputes involving amounts up to $30,000.
It’s been a long while coming, but Australia’s commercial TV networks are finally accepting complaints about programming and advertising online, rather than forcing viewers to send a physical document.
In March, TV stations will finally begin taking viewer complaints online. Now radio is also belatedly joining the electronic era, with a new code of practice requiring that listener complaints can be made via the net.
Back in August, we told you TV stations could be soon forced to accept complaints about content online, rather than by more old-fashioned methods. Next year, it’s actually happening.
Outraged by something you’ve seen on television? Right now, if you want to make an official complaint to the station, it needs to be by snailmail, but that could change in the near future.
It’s often hard to get an airline to acknowledge that it’s screwed up, but musician Dave Carroll came up with a pretty effective way to respond after United Airlines broke one of his cherished guitars: writing a series of songs about the incident and putting them up on YouTube.
