When you live in an apartment building with other people, you’re bound to encounter at least one tenant who is a bit noisier than the rest. Whether it’s excessively loud music, lovemaking or whatever, here’s how to approach the situation without being an equally obnoxious neighbour. More »
Each year, the Telecommunications Industry Ombudsman compiles its annual report statistics and reveals which ISPs and phone companies have generated the most consumer complaints. The big losers this year? Vodafone in particular, and mobile providers in general. Here are eight useful things you can learn from the annual report. More »
When you’ve got a phone or Internet problem and you’re stuck dealing with some under-informed and unpaid minion at a call centre, it’s hard to escape the feeling that the issue could be easily resolved if you could just get hold of the right person. Research by the Telecommunications Industry Ombudsman (TIO) suggests you’re not wrong. More »
Booing is the standard way for audiences to show their lack of appreciation for a sub-standard performer. But could the practice also be extended to other situations where you’re not getting what you expect? More »
I had a pretty good experience the one time I flew Tiger as part of the 4 Airlines In One Day experiment, but the comments made it pretty clear that not everyone is so lucky. As such, the move by Tiger to ditch its fax-only complaints/feedback system in favour of a online option is welcome. After all, being forced to use a fax can only increase your aggravation levels. [Tiger via SMH via ZDNet]
Paying your bills via direct debit has many advantages: it’s automatic, there’s usually no fees involved, and it saves you dealing with paper documents. However, a rise in complaints about how phone companies and ISPs handle direct debit payments shows that a little caution remains wise. More »
The TIO’s annual report summarises which ISPs (and telephone companies) get the most complaints and what they’re doing wrong. Who’s topping the charts this year? More »
Ringing your phone company to try and get a problem fixed is often about as productive as trying to mop up the Pacific Ocean with a single serviette. The Australian Communications and Media Authority recognises that’s an issue, and is seeking public submissions on what communications providers get wrong as part of a broader inquiry into the issue of customer service. More »
Bad service is often a feature of modern life, but simply putting up with it means it will never get any better. It takes time and effort to write to a company expressing dissatisfaction, but it remains the most effective way of trying to improve things. More »
