Telstra is known to charge its customers more for its telecommunications services and has been getting away with it by being the “premium” provider. The telco boasted reliable services and excellent coverage across Australia, often being the only provider of mobile phone or internet that can service remote areas. But with the recent string of network outages, can Telstra continue to charge more for its services? Just how much more are Telstra customers forking out? Consumer group Choice has done an extensive pricing comparison. Read on to find out.
Earlier in the month, an Australian woman suffered horrific second-degree burns to her chest, arms and stomach when her Thermomix cooking appliance unexpectedly burst open. Now, CHOICE is launching Australia’s first mass incident report with plans to take the matter to the ACCC.
Everyone’s been a recipient of a gift that doesn’t work, something that doesn’t perform as functioned or maybe you’ve been given an item that’s actually been recalled. If that’s the case, it’s worth brushing up on your statutory rights under the Australian Consumer Law — because most salespeople don’t know them.
Consumer watchdog CHOICE recently conducted tests on six popular sunscreens with a SPF rating of 50+. Surprisingly, only two brands actually met the claimed protection rating, with the others ranging between SPF42 and SPF29. This infographic names and shames the products that failed to deliver on their promise.
Maybe you’ve never had a bad experience returning a dodgy TV or gadget. Good for you! Unfortunately, very few of us fall into this lovely demographic and have endured the run-around from both online and bricks-and-mortar stores. Turns out almost half of Aussie electronics retailers are guilty of having staff with no idea of what rights consumers have.
Would you freak out if you received a piracy warning letter? Apparently, most Aussies don’t seem to care. A new national survey released by the Federal Government has ranked infringement notices as the least effective method of preventing illegal downloads. Only 20 per cent of respondents said they would stop pirating if they received a cease-and-desist letter from their ISP; even if they were threatened with an account suspension.