Everyone’s been a recipient of a gift that doesn’t work, something that doesn’t perform as functioned or maybe you’ve been given an item that’s actually been recalled. If that’s the case, it’s worth brushing up on your statutory rights under the Australian Consumer Law — because most salespeople don’t know them.
Consumer watchdog CHOICE recently conducted tests on six popular sunscreens with a SPF rating of 50+. Surprisingly, only two brands actually met the claimed protection rating, with the others ranging between SPF42 and SPF29. This infographic names and shames the products that failed to deliver on their promise.
Maybe you’ve never had a bad experience returning a dodgy TV or gadget. Good for you! Unfortunately, very few of us fall into this lovely demographic and have endured the run-around from both online and bricks-and-mortar stores. Turns out almost half of Aussie electronics retailers are guilty of having staff with no idea of what rights consumers have.
Would you freak out if you received a piracy warning letter? Apparently, most Aussies don’t seem to care. A new national survey released by the Federal Government has ranked infringement notices as the least effective method of preventing illegal downloads. Only 20 per cent of respondents said they would stop pirating if they received a cease-and-desist letter from their ISP; even if they were threatened with an account suspension.
Consumer watchdog CHOICE has released the results of an investigation into the online travel insurance policies offered by Qantas, Jetstar and Virgin. It found that auto-selecting a policy when purchasing a plane ticket often resulted in a higher price tag and a raft of sneaky exclusions. Tellingly, most policies gave customers just ten minutes to review a 14,000 word document before the connection timed out.
The CHOICE “Shonky Awards” have named and shamed the dodgiest consumer products of 2014, with Thermomix “winning” the consumer vote by a landslide. The once-loved kitchen appliance received more nominations than any product in the award’s nine-year history. Hell hath no fury like a Thermo fan scorned.