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The Thermomix Has Burned 87 Australians And The ACCC Isn't Happy

To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.

Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.


How Much More Do Telstra Customers Pay For Mobile And Broadband?

Telstra is known to charge its customers more for its telecommunications services and has been getting away with it by being the “premium” provider. The telco boasted reliable services and excellent coverage across Australia, often being the only provider of mobile phone or internet that can service remote areas. But with the recent string of network outages, can Telstra continue to charge more for its services? Just how much more are Telstra customers forking out? Consumer group Choice has done an extensive pricing comparison. Read on to find out.


Motivate People By Encouraging Them To Make Choices

Motivation can be tricky, but studies show that there’s one important factor that can be hugely effective in cultivating it: Making decisions. As psychologist and author Angela Duckworth explains, this is why it’s important to offer people choices when you’re trying to motivate them.


CHOICE And The ACCC Are Gunning For Thermomix

Earlier in the month, an Australian woman suffered horrific second-degree burns to her chest, arms and stomach when her Thermomix cooking appliance unexpectedly burst open. Now, CHOICE is launching Australia’s first mass incident report with plans to take the matter to the ACCC.


Don't Forget Your Refund Rights Over The Holidays

Everyone’s been a recipient of a gift that doesn’t work, something that doesn’t perform as functioned or maybe you’ve been given an item that’s actually been recalled. If that’s the case, it’s worth brushing up on your statutory rights under the Australian Consumer Law — because most salespeople don’t know them.


CHOICE: Your '50+' Sunscreen Could Be As Low As 29 [Infographic]

Consumer watchdog CHOICE recently conducted tests on six popular sunscreens with a SPF rating of 50+. Surprisingly, only two brands actually met the claimed protection rating, with the others ranging between SPF42 and SPF29. This infographic names and shames the products that failed to deliver on their promise.


CHOICE: JB Hi-Fi & Harvey Norman Among Aussie Retailers Stuffing Up Consumer Rights

Maybe you’ve never had a bad experience returning a dodgy TV or gadget. Good for you! Unfortunately, very few of us fall into this lovely demographic and have endured the run-around from both online and bricks-and-mortar stores. Turns out almost half of Aussie electronics retailers are guilty of having staff with no idea of what rights consumers have.


Choice Shonky Awards: The Worst Australian Products Of 2015

Today, consumer watchdog Choice named and shamed the worst products and companies of the year at the 10th annual Shonky Awards. From “flushable” wet wipes that caused sewerage blockages to spontaneously combusting washing machines, these are the dodgiest Australian products of 2015.


Government Report: Cease-And-Desist Letters Won't Stop Piracy

Would you freak out if you received a piracy warning letter? Apparently, most Aussies don’t seem to care. A new national survey released by the Federal Government has ranked infringement notices as the least effective method of preventing illegal downloads. Only 20 per cent of respondents said they would stop pirating if they received a cease-and-desist letter from their ISP; even if they were threatened with an account suspension.


Why 'Free Range Eggs' Are Usually A Con

Many people buy free range eggs because they believe the hens producing them have a better quality of life. A new investigation by consumer advocate CHOICE reminds us that the term “free range” is ill-defined and frequently misused, so it’s no basis for making shopping choices.


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