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CHOICE And The ACCC Are Gunning For Thermomix

Earlier in the month, an Australian woman suffered horrific second-degree burns to her chest, arms and stomach when her Thermomix cooking appliance unexpectedly burst open. Now, CHOICE is launching Australia’s first mass incident report with plans to take the matter to the ACCC.


Don't Forget Your Refund Rights Over The Holidays

Everyone’s been a recipient of a gift that doesn’t work, something that doesn’t perform as functioned or maybe you’ve been given an item that’s actually been recalled. If that’s the case, it’s worth brushing up on your statutory rights under the Australian Consumer Law — because most salespeople don’t know them.


CHOICE: Your '50+' Sunscreen Could Be As Low As 29 [Infographic]

Consumer watchdog CHOICE recently conducted tests on six popular sunscreens with a SPF rating of 50+. Surprisingly, only two brands actually met the claimed protection rating, with the others ranging between SPF42 and SPF29. This infographic names and shames the products that failed to deliver on their promise.


CHOICE: JB Hi-Fi & Harvey Norman Among Aussie Retailers Stuffing Up Consumer Rights

Maybe you’ve never had a bad experience returning a dodgy TV or gadget. Good for you! Unfortunately, very few of us fall into this lovely demographic and have endured the run-around from both online and bricks-and-mortar stores. Turns out almost half of Aussie electronics retailers are guilty of having staff with no idea of what rights consumers have.


Choice Shonky Awards: The Worst Australian Products Of 2015

Today, consumer watchdog Choice named and shamed the worst products and companies of the year at the 10th annual Shonky Awards. From “flushable” wet wipes that caused sewerage blockages to spontaneously combusting washing machines, these are the dodgiest Australian products of 2015.


Government Report: Cease-And-Desist Letters Won't Stop Piracy

Would you freak out if you received a piracy warning letter? Apparently, most Aussies don’t seem to care. A new national survey released by the Federal Government has ranked infringement notices as the least effective method of preventing illegal downloads. Only 20 per cent of respondents said they would stop pirating if they received a cease-and-desist letter from their ISP; even if they were threatened with an account suspension.


Why 'Free Range Eggs' Are Usually A Con

Many people buy free range eggs because they believe the hens producing them have a better quality of life. A new investigation by consumer advocate CHOICE reminds us that the term “free range” is ill-defined and frequently misused, so it’s no basis for making shopping choices.


Why Paying To Reduce Your Rental Car Excess Is A Waste Of Money

If you’re renting a car, it seems prudent to pay to reduce the excess as well — who wants to be stuck with a huge bill if there’s an accident? However, you may well be better off relying on travel insurance instead.


Online Travel Insurance Is Designed To Rip You Off: CHOICE

Consumer watchdog CHOICE has released the results of an investigation into the online travel insurance policies offered by Qantas, Jetstar and Virgin. It found that auto-selecting a policy when purchasing a plane ticket often resulted in a higher price tag and a raft of sneaky exclusions. Tellingly, most policies gave customers just ten minutes to review a 14,000 word document before the connection timed out.


Shonky Awards 2014: CHOICE Shames Australia's Worst Products

Earlier today, Lifehacker attended CHOICE’s 9th annual Shonky Awards, where Australia’s most misleading, shoddy and unsafe products are named and shamed. From rip-off bank accounts for kidds to self-disintegrating cosies, these are the dodgiest Australian products of 2014.


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