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Which Internet Service Providers Have The Best (And Worst) Customer Service?

Consumer advocacy group Choice has released results from its Internet Service Provider (ISP) Satisfaction Survey which shows the best – and worst – ISPs when it comes to keeping their customers happy. Here’s the verdict.

What Would A 21st Century Broadband Infrastructure Look Like?

Earlier this month, the US Broadband Opportunity Council declared that broadband is “taking its place alongside water, sewer and electricity as essential infrastructure for communities”. Descriptors like “very fast” (Australia), “superfast” (UK), “ultra-fast” (New Zealand) or “ultra-high speed” (Singapore) reinforce the message that speed is an essential component of good broadband.

MyNetFone Brings Out Internet Plan Specifically For Renters

The number of renters in Australia is increasing as the local housing market makes owning a home a pipe dream for a large number of people. When you don’t have a permanent place to settle down in, procuring a landline internet connection is a pain in the neck with most contracts locking you in for two years lest you want to pay a high premium to use the service. MyNetFone aims to solve this problem by bringing out an broadband plan aimed squarely at renters.

How Do Our Broadband Speeds Compare To The Rest Of The World?

Ask the average Aussie to rank our nation’s internet, and most will give a pretty damning assessment. The general consensus is that we pay too much money and receive slower speeds compared to the rest of the world. (Don’t even get us started on the neutered NBN.) But is our internet really that bad? The following infographic compares global internet quality across a range of categories including speed, cost, censorship and ease of access. Australia’s overall report card might surprise you…

What Now For The NBN?

This week, Malcolm Turnbull was sworn in as Australia’s 29th Prime Minister, promising an agile, innovative and creative future driven by technology. So what does this mean for our National Broadband Network? We take a look at the chief challenges the new Communications Minister will face in dealing with the NBN.

Ask LH: Can I Bill My ISP For A Broken Internet Connection?

Dear Lifehacker, I’m currently having internet problems with Optus and the technician is only able to come later next week. As such, I’ll be out of service for around nine days, if not more. (Yeah, yeah: first world problems.) So my question is: am I entitled to get some kind of credit for the time I have “lost” on my contract? Also, if I’m on Optus for my mobile and use it for tethering, should I be able to credit the data usage over this time?

Ask LH: What's The Best SIM Card For Travelling In Europe?

Dear LH, My partner and I are heading to Europe for three weeks – we’ll be in Germany first, then Austria and finally the Netherlands. We’re normally happy to hit up wi-fi when it’s available, but we’re going to be cycling for a large part of the trip and want to make sure we’re connected, with plenty of data. Happy to grab a local sim when we get there, but unsure whether we need to do that in each country or the best provider to go with for coverage in all three?

What Will Australia's Networking Traffic Look Like In 2019?

Faster? Almost certainly, although fixed line speeds will outpace mobile by a significant factor. Here’s what you should consider when developing projects based on Cisco’s most recent Visual Networking Index.

Why The Journey To Cheap Fast Global Satellite Internet Is Risky

The race is on to get billions of people connected to the internet via a global network of satellites. Europe’s Airbus announced this week that it is to design and build up to 900 satellites for the privately owned OneWeb Ltd, which includes Richard Branson as a board member.

Telstra Is Bundling Stan And Presto For New Home Broadband Customers

Bundling streaming TV services is 2015’s most common strategy by telcos to try and attract new customers. The latest version? Telstra is offering a six-month subscription to both Presto and Stan for new customers on its home broadband services.

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