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Ask LH: Can I Bill My ISP For A Broken Internet Connection?

Dear Lifehacker, I’m currently having internet problems with Optus and the technician is only able to come later next week. As such, I’ll be out of service for around nine days, if not more. (Yeah, yeah: first world problems.) So my question is: am I entitled to get some kind of credit for the time I have “lost” on my contract? Also, if I’m on Optus for my mobile and use it for tethering, should I be able to credit the data usage over this time?


Ask LH: What's The Best SIM Card For Travelling In Europe?

Dear LH, My partner and I are heading to Europe for three weeks – we’ll be in Germany first, then Austria and finally the Netherlands. We’re normally happy to hit up wi-fi when it’s available, but we’re going to be cycling for a large part of the trip and want to make sure we’re connected, with plenty of data. Happy to grab a local sim when we get there, but unsure whether we need to do that in each country or the best provider to go with for coverage in all three?


What Will Australia's Networking Traffic Look Like In 2019?

Faster? Almost certainly, although fixed line speeds will outpace mobile by a significant factor. Here’s what you should consider when developing projects based on Cisco’s most recent Visual Networking Index.


Why The Journey To Cheap Fast Global Satellite Internet Is Risky

The race is on to get billions of people connected to the internet via a global network of satellites. Europe’s Airbus announced this week that it is to design and build up to 900 satellites for the privately owned OneWeb Ltd, which includes Richard Branson as a board member.


Telstra Is Bundling Stan And Presto For New Home Broadband Customers

Bundling streaming TV services is 2015’s most common strategy by telcos to try and attract new customers. The latest version? Telstra is offering a six-month subscription to both Presto and Stan for new customers on its home broadband services.


Telstra Says Everyone's Broadband Data Limits Will Have Been Increased By July

Back in March, Telstra announced that it was going to increase the data allocations for its existing fixed line broadband customers, but said the process would take “several months”. Telstra now says that those increases will all be in place by July.


Ask LH: Why Can't Cable Internet Be Connected To My Building?

Hi Lifehacker, We’ve just moved into our first house and I was excited to find that Optus cable internet was available. The technician came out but then said it wasn’t possible to connect us because we are the back house of the section. Have I been fobbed off or is there a legitimate issue with connecting cable through a section if it wasn’t done at the time of building?


How To Combine Multiple Internet Connections Into One Super-Fast Pipe

You may not realise it, but you probably use multiple internet connections every day: your home network, your phone, and even hotspots and other devices. The downside: you can usually only use one at a time. Imagine if you could combine them all into one huge pipe that delivers faster downloads, smooth streaming, and crisp video calls. Here’s how to do it, with a tool called Speedify.


Ask LH: Which NBN Provider Is The Best For Streaming Media?

Hi Lifehacker, The NBN is about to go active in my area. What is the best plan for someone who’s into streaming a lot of content (like Netflix)? And which providers won’t suffer from congestion?


Australians Love Wireless Broadband, But Don't Use It For Big Downloads

New figures from the Australian Bureau of Statistics confirm what we knew: we’re keen on mobile broadband devices, but when it comes to major downloads, we’re all about fixed broadband.


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