Both Qantas and Virgin have announced in-flight Wi-Fi trials that will commence in early 2012. I’d love to see Wi-Fi more widely available on Australian flights, but I’m not holding my breath. More »
If your flight got cancelled because of the Qantas grounding and you haven’t yet received an email from Qantas confirming that you’ll get a free return domestic flight as compensation, there’s now a form on the Qantas site that lets you register for the offer. More »
Dear Lifehacker, I’ve got a flight booked with Qantas, but with the threat of industrial action, the spokesperson on the phone cannot guarantee me that my flight will be running on the day. So I booked with a different carrier, but couldn’t get my fare refunded from Qantas. The problem is I don’t want a Qantas credit voucher, which is what they’re offering me. I want cash. Any advice on how to approach this issue? Thanks, Rescheduling Madly More »
In the midst of its month-long shutdown earlier this year, Tiger Airways emailed customers claiming that prices from its rivals had gone up by more than 30 per cent once it stopped flying. That seemed like an odd claim to us, and now Tiger has been forced to withdraw it after the ACCC determined it had no clear factual basis. More »
Looks like we’ve got another addition to our list of cool services Google offers that don’t work yet in Australia. The company’s new flight search option finds cheap fares, but right now it only works with US cities. More »
Individual travellers are often fiercely loyal to their preferred airline, but which one ranks top for customer satisfaction? Research by Roy Morgan suggests that Qantas remains top dog, but it’s a very close race. More »
A week ago, I flew on Tiger’s first Sydney-Melbourne flight following its suspension. As of yesterday, the airline has also added Melbourne-Brisbane back to its mix, with twice-daily services scheduled from August 23. The prices are as cheap as usual, but remember: your hand luggage will be weighed, so pack carefully. [Tiger]
Virgin Atlantic has attracted a lot of attention this week after announcing that it would provide “weepie warnings” on in-flight movies liable to leave the audience in tears. What kind of information would you like before picking a flick on a flight? More »
It wasn’t that long ago that flying from Australia to the US was essentially a two-horse race between Qantas and United. The route has become much more competitive with the addition of V Australia and Delta to the mainland and Jetstar to Hawaii. That latter destination is now getting an additional option from December, with Strategic Airlines flying twice a week from Melbourne and Brisbane. More »
If you’re going to fly, it makes sense to try and accumulate frequent flyer points, but the $82.50 signup fee has often been a disincentive for occasional flyers to join the Qantas program. As part of a cross-promotion with Jetstar, right now you can join Qantas Frequent Flyer at no charge. More »
