Lost luggage is a traveller’s nightmare, but some airlines are better than others at keeping track of your bags. If you’re travelling to the US this holiday season, we’ve got your back. Based on data from the Department of Transportation, here are the airlines most (and least) likely to lose your luggage.
The Active Times analysed the data to come up with their list. While lost luggage likely makes up a large portion of these claims, the data is actually based on “mishandled” luggage, which, according to the Department of Transportation includes, “lost, damaged, delayed or pilfered baggage” in general. Here are the top offenders, based on the number of reports for every 1,000 travellers.
- ExpressJet Airlines: 3.97
- American Airlines: 3.19
- Skywest Airlines: 3.14
- Hawaiian Airlines: 2.78
- Southwest Airlines: 2.65
On the flip side, Virgin America had the least number of mishandled baggage claims by far. They only had 524 claims in March, which translates to less than one claim per 1000 passengers (0.82). For more detail, head to the links below.
Air Travel Consumer Report [US Department of Transportation via The Active Times]
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