NSW Fair Trading has just launched its Complaints Register to document which businesses in the state have received the most complaints each month. It has released its first lot of results for the month of July. Some notable companies on the register include Apple, Foxtel and Harvey Norman. Find out which companies topped the list.
NSW Fair Trading is the government agency that assists with resolving complaints from consumers against unfair or unethical trade practices of businesses. The objective of the Complaints Register is to motivate businesses to provide better customer service, according to the agency. In the last financial year, NSW Fair Trading received over 50,000 complaints.
When a business receives over 10 complaints, it will be recorded on the register. Real estate chain LJ Hooker took topped the list followed by retailer Harvey Normal and budget airline Air Asia.
Only complaints considered by Fair Trading to have been made by a real person, relating to a real interaction with a business, will be included. Here’s the full list of the top 20 companies on the register:
| Company | Number of complaints |
|---|---|
| LJ Hooker | 31 |
| Harvey Norman | 29 |
| Air Asia | 25 |
| Ray White | 23 |
| Zoxoro | 23 |
| Sensis Pty Ltd | 20 |
| Raine & Horne | 19 |
| Android Enjoyed | 18 |
| First National Real Estate | 17 |
| The Good Guys | 16 |
| Apple | 13 |
| Foxtel | 13 |
| Groupon | 11 |
| Value Basket | 11 |
| Flight Centre | 10 |
| Get Qualified Australia | 10 |
| Grays Online | 10 |
| Huxley Homes | 10 |
| Lucas Homes NSW | 10 |
| NRMA | 10 |
It should be noted some of the businesses on the lists are franchises and the register aggregates complaints made against individual branches.
You can find out more about the type of complaints that each business has received over at the NSW Fair Trading Complaints Register page.
Do you think this Complaints Register is a good idea? Let us know in the comments.
Comments
8 responses to “Top 20 Most Complained About Businesses In NSW”
Interesting to see so many real estate agents on there. Most of the complaints seem to be about rentals too.
I think this might be a bit misleading. Without knowing how many complaints as a percentage of customers we could be looking at a company with 11 complaints out of 10,000 transactions versus a company with 2 complaints out of 10 customers.
Where’s Telstra?
and optus …
I agree that the report could be skewed and give a false impression. Big difference between a company that has 10 complaints out 10,000 transactions and one that has 10 complaints out of a 100 transactions. Also is this based purely on complaints made or complaints that have been upheld? We all know that sometimes customers can be unreasonable as well and put in a complaint that turns out to have no merit. I work in a customer service industry and we try to do the right thing not just under consumer law but to help the customer, sometimes however it is almost impossible to keep everyone happy.
The telcos would definitely have thousands of compliance let alone over 10.
Telcos do actually have their own complaints register: http://www.lifehacker.com.au/2016/02/telco-complaints-at-their-lowest-in-almost-a-decade-tio/