GetHuman has evolved from being a simple database of direct lines and codes to wade through complicated company voice menus, and now offers a whole array of services to get your service issues resolved, including a concierge you can pay to handle it all for you.
GetHuman’s updates include a variety of features to help you get to real people who can help you with your customer service problems. Among them are some free tools, like a callback feature that will help you cut your hold time down (or better yet, get directly to a human being), and an even larger than ever database of customer service lines, executive contact information and shortcuts to help you get past menus and to actual people who’ll either address your problem or send you to the people who can. The site also has step-by-step guides to help you fix your own problems with or without the company’s help.
The biggest update to GetHuman’s service though is their team of “problem solvers”, or customer service concierges who can — for a fee, of course — fight the good fight for you, depending on the complexity of the issue and the amount of money in play. GetHuman says you’ll pay between $US5 ($7) and $US25 ($34) for that help, and they can assist with services like refunds from airlines or Uber, account issues with social networks like Facebook and Twitter (where it can be notoriously difficult to get a hold of an actual person who can help) and other tricky customer service issues. If you need help getting a hold of someone at your internet provider, or need to dispute bank fees, they can help with those things too.
Of course, whether you just want to make use of the free services and information they provide (which we recommend anyway) or pay them to just fix the problem and make it go away on your behalf is up to you — but whatever you choose, make sure you weigh the amount of money you’d spend on the issue versus whatever it is you’d get back to see if it’s worthwhile to spend the time yourself, or outsource the problem entirely.
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