The organisation that provides extended warranty services for Dick Smith has announced it will honour all claims sold by Dick Smith across Australia and New Zealand. Crucially, this includes products that were sold after the chain went into receivership. Hurrah!
The Warranty Group will continue accepting valid warranty claims for products purchased from Dick Smith, which is in the process of shutting down all its stores. This decision covers all warranties ever sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.
“We’ve made this decision because it is the right thing to do by our customers,” explained The Warranty Group’s Hemaka Perer in a statement.
“The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.”
The Warranty Group has been the exclusive provider of extended warranty services for Dick Smith since 2008. The purchase of Dick Smith’s online business by Kogan (story here) does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.
We’ve often stressed that extended warranties are an unnecessary expense; especially for big ticket items like TVs which you are legally entitled to have repaired or replaced in the event of a fault; even after the nominal 12 month warranty period. Nevertheless, if you paid for extended warranty at Dick Smith, you can continue to enjoy the peace of mind.