Elevator Pitch is a regular feature on Lifehacker where we profile startups and new companies and pick their brains for entrepreneurial advice. This week, we’re talking with Daniel Lew from VirtualHelper247.
In 128 words or less, explain your business idea.
VirtualHelper247 is a virtual assistant services company which offers assistance for any area of online business from web Development to video editing all the way to research or data entry and all the techie things most entrepreneurs hate doing. We started out in August 2014 and now 10 months later have 75 staff, mainly in the Philippines and other parts of the globe.
What strategies are you using to grow and finance your idea?
Our main focus has been set on customer satisfaction, so we make it an important factor that we strive to get customers reviews on our services. To this date we have over 100 5 star reviews on our Facebook page, and this along with customer referrals has been the driving force. We have also been re-investing in telesales, advertising and some JV partnerships.
What’s the biggest challenge facing your business?
We had to switch our dashboard for members two times already because we wanted something simple but easy to use and so currently we are working on something even more streamlined which will be the cloud-based project management tool our VAs and customers will use . This will be much more lightweight and should be ready for the market very soon.
How do you differentiate your business from your competitors?
We have a comparison chart on our home page. Unlike other freelance sites where you have to get bids for certain projects and interview those people, with our system, we match-make the VA worker according to your job requirements which saves you interviewing as we know who is right for which job posting as they come in. We then also have dedicated managers who can push the workers for you so you are totally hands-free.
What one phone, tablet or PC application could you not live without?
I would say Hubstaff — we use this to track our staff login times and work performance.
What’s the best piece of business advice you’ve ever received?
Mindset: keep on perfecting your mindset because that’s going to be the driving force to improve your life and business in every way possible by either being a better communicator, a better listener and a better action taker. Make it a goal to keep pushing and be better today than you were yesterday.
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