Career

How To Tolerate A Ranting, Swearing Telephone Caller (NSFW)

The video below features an audio recording of a ranting lunatic swearing repeatedly at VicRoads a call centre worker until the harassed staffer is forced to hang up. The takeaway here is not that you get more results with politeness than screaming, though that is a point we have made before; it’s that people working in call centres can be forced to put up with ridiculous levels of abuse.

Call centre worker picture from Shutterstock

It’s not entirely clear that this is a genuine recording, but it imparts a lesson regardless: empower staff to tell someone unpleasant that their concerns will not be addressed. No-one should have to put up with this kind of rubbish. Pedant note: Croydon is spelt with two Os. (Again, don’t watch this video in the office without headphones in or if anyone else can see your screen.)