TPG Facing Court Over 000 Call Problems

One argument sometimes used against voice over internet protocol (VOIP) telephone services is that they don’t always identify your location when you make a call to the 000 emergency number. The Australian Communications and Media Authority (ACMA) is taking TPG to court for a more fundamental problem: a six-month period where some of TPG’s phone subscribers apparently couldn’t access 000 at all.

Image courtesy of Shutterstock (paintings)

ACMA has filed in the Federal Court, alleging that TPG breached the Telecommunications (Emergency Call Service) Determination 2009 for a period of six months between March and September 2011. During that period, ACMA alleges, TPG phone customers were unable to call the service. ACMA is responsible for ensuring all phone providers provide access to 000 calls.

TPG hasn’t had a great year court-wise, copping a $2 million fine for deceptive broadband advertising back in June.


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